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Remote Incident Manager: ITIL & Major Incidents
Job summary
A leading software company is seeking an Incident Manager with 2–3 years of experience. The candidate will manage major incidents, ensure service continuity, and support IT operations. Strong ITIL knowledge, communication skills, and the ability to work under pressure are essential. The role allows for 100% remote work, making it an excellent opportunity for professionals looking for flexible arrangements. Join us to be part of a dynamic team focused on innovation and excellence.
Qualifications
- 2–3 years of experience in Incident Management or IT Service Operations.
- Good understanding of ITIL framework and service management principles.
- Strong communication and stakeholder management skills.
Responsibilities
- Manage and coordinate the resolution of incidents from detection to closure.
- Act as the primary point of contact for incident escalation and communication.
- Ensure timely restoration of services in line with SLAs and governance standards.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.