Remote Incident Manager: ITIL & Major Incidents

Herzum Software srl Unipersonale; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading software company is seeking an Incident Manager with 2–3 years of experience. The candidate will manage major incidents, ensure service continuity, and support IT operations. Strong ITIL knowledge, communication skills, and the ability to work under pressure are essential. The role allows for 100% remote work, making it an excellent opportunity for professionals looking for flexible arrangements. Join us to be part of a dynamic team focused on innovation and excellence.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Strong communication and stakeholder management skills.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs and governance standards.

Conoscenze

Incident Management

IT Service Operations

ITIL framework

Strong communication skills

Stakeholder management

Problem-solving mindset

Ability to work under pressure

Experience with ITSM tools

Fluent in Italian

Good command of English

Formazione

ITIL v4 Foundation Certification

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A leading software company is seeking an Incident Manager with 2–3 years of experience. The candidate will manage major incidents, ensure service continuity, and support IT operations. Strong ITIL knowledge, communication skills, and the ability to work under pressure are essential. The role allows for 100% remote work, making it an excellent opportunity for professionals looking for flexible arrangements. Join us to be part of a dynamic team focused on innovation and excellence.