Remote Spanish/Portuguese Customer Success Manager

LearnWorlds; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading e-learning platform in Italy is looking for a Customer Success Manager to enhance customer relationships and support. Responsibilities include onboarding clients, engaging post-implementation, and resolving issues to enhance customer satisfaction. The ideal candidate will have over 2 years of experience in customer-facing roles, excellent communication skills, and the ability to work with modern software. This position offers great benefits, including remote work options and a personal training budget.

Servizi

Private life and health insurance plan

Fully remote work

Personal annual training budget

Annual home office allowance

Company laptop

23 days of paid time off

Early summer Fridays

Free e-learning courses

Opportunity to grow with the company

Annual company retreats

Competenze

• At least 2+ years of experience in customer success or similar customer-facing roles.
• Proficiency in Spanish and/or Portuguese is a plus.
• Knowledge of customer success processes is beneficial.

Mansioni

• Onboard and train new clients on product usage.
• Engage with customers to understand their evolving needs.
• Handle customer requests and resolve complaints.
• Monitor customer health and satisfaction.
• Identify high-risk clients and minimize churn.
• Upsell or cross-sell to maximize value.

Conoscenze

Tech-savviness

Excellent English communication

Interpersonal skills

Organizational skills

Problem-solving

Presentation skills

Self-driven

Positive attitude

Formazione

BS or BA degree in Business, Marketing, Communications, or related fields

Strumenti

CRM software

Customer success tools

Descrizione del lavoro

A leading e-learning platform in Italy is looking for a Customer Success Manager to enhance customer relationships and support. Responsibilities include onboarding clients, engaging post-implementation, and resolving issues to enhance customer satisfaction. The ideal candidate will have over 2 years of experience in customer-facing roles, excellent communication skills, and the ability to work with modern software. This position offers great benefits, including remote work options and a personal training budget.