Jobs in Como, Italy
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Job summary
An international entertainment company in Como is seeking a dynamic Tourism Product & Operations Manager. This role focuses on product development, supplier management, and operational coordination. The ideal candidate should have proven experience in organized tourism and strong negotiation skills, with a collaborative approach to ensure seamless operations and customer satisfaction. Competitive compensation and opportunities for growth are offered.
Qualifications
- Proven experience in organized tourism within a Tour Operator or Travel Agency context.
- Strong understanding of booking systems and operational processes.
- Excellent interpersonal and communication skills.
Responsibilities
- Support in designing and developing the tourism travel offering.
- Lead supplier sourcing and negotiation processes.
- Manage the pricing strategy and revenue optimization.
- Manage bookings and coordinate administrative processes.
Skills
For an International Entertainment Company, we are seeking a dynamic and experienced Tourism Product & Operations Manager to join our Tourism division. This role is key to shaping and executing the product offering in line with the company’s strategic direction, managing supplier relationships, coordinating pricing and revenue processes, and ensuring seamless operations across the booking and service delivery chain.
- Product Development & Strategy Execution: Support in designing and developing the Tourism travel offering, aligned with the strategic direction defined by management.
- Build and maintain a structured product catalog in coordination with the web and marketing teams.
- Plan monthly and seasonal activities in line with the overall annual strategy, particularly aligned with the football season calendar.
- Lead supplier sourcing and negotiation processes.
- Coordinate operational activities with suppliers and ensure quality service delivery to clients.
- Manage the pricing strategy, revenue optimization, and margin control in line with approved budget parameters.
- Oversee the entire product cycle from definition to final pricing.
- Support the integration and management of tools such as Channel Manager and CRM systems to streamline operations.
- Manage bookings and coordinate administrative and operational processes in close collaboration with core company departments such as Finance, Ticketing, and Customer Service.
- Oversee day-to-day operations to ensure smooth delivery of travel services and customer satisfaction.
- Proven experience (seniority) in organized tourism within a Tour Operator (T.O.) or Travel Agency (T.A.) context.
- Strong understanding of booking systems and operational processes within a T.O. environment.
- Experience with revenue and product management tools is a plus.
- Demonstrated ability in supplier negotiation and product planning.
- Strong organizational and operational management abilities.
- Ability to plan and prioritize based on strategic goals.
- Excellent interpersonal and communication skills.
- Comfortable working collaboratively across teams and departments.
- Willingness to be hands-on and actively involved in day-to-day operations.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.