Jobs in Catania, Italy
Remote Bilingual Night & Weekend Support Specialist
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Sistemista Microsoft L3 Senior – Remote
ADENTIS Italia
Sistemista Microsoft (L3)
ADENTIS Italia
Remote Bilingual Night & Weekend Support Specialist
Job summary
A dynamic event management platform in Italy seeks a Customer Service Representative to provide empathetic and effective support to users attending events. Responsibilities include troubleshooting issues via email, chat, and social media, and ensuring users feel heard. The ideal candidate should be bilingual in English and Italian, tech-savvy, and available for flexible hours including evenings and weekends. This role offers unlimited remote work, flexible hours, and professional development opportunities.
Benefits
Qualifications
- Proactive mindset focused on helping others.
- Experience or interest in the entertainment industry.
- Highly collaborative and adaptable under pressure.
Responsibilities
- Respond to user inquiries through various channels.
- Assist users with technical issues on the app or website.
- Provide support during evenings and weekends.
- Collect feedback to improve the customer experience.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.