Remote Bilingual Night & Weekend Support Specialist

XCEED; Remoto; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A dynamic event management platform in Italy seeks a Customer Service Representative to provide empathetic and effective support to users attending events. Responsibilities include troubleshooting issues via email, chat, and social media, and ensuring users feel heard. The ideal candidate should be bilingual in English and Italian, tech-savvy, and available for flexible hours including evenings and weekends. This role offers unlimited remote work, flexible hours, and professional development opportunities.

Servizi

Unlimited Paid Time Off

Flexible Working Hours

Workation opportunities

Access to learning platforms

Team-building activities

Free passes to partner events

Competenze

• Proactive mindset focused on helping others.
• Experience or interest in the entertainment industry.
• Highly collaborative and adaptable under pressure.

Mansioni

• Respond to user inquiries through various channels.
• Assist users with technical issues on the app or website.
• Provide support during evenings and weekends.
• Collect feedback to improve the customer experience.

Conoscenze

Bilingual in English and Italian

Problem-solving attitude

Tech-savvy

Detail-oriented

Comfortable with flexible hours

Strumenti

Zendesk

Intercom

Descrizione del lavoro

A dynamic event management platform in Italy seeks a Customer Service Representative to provide empathetic and effective support to users attending events. Responsibilities include troubleshooting issues via email, chat, and social media, and ensuring users feel heard. The ideal candidate should be bilingual in English and Italian, tech-savvy, and available for flexible hours including evenings and weekends. This role offers unlimited remote work, flexible hours, and professional development opportunities.