Jobs in Brescia, United States

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on...

Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services

Contributing to onboarding / transitioning customers to SAP ENTERPRISE CLOUD SERVICES

Orchestrating the overall service / project delivery according to planned scope, budget, and milestones

Supporting in de-escalations of critical customer situations

Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable

Contributing to customer release and maintenance activities

Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise

Executing and supporting problem management and continuous improvement

Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success

Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

Systematic and faster onboarding of associates : mandatory trainings documentation

Enabling continuous delta KTs on new topics and refresher sessions.

Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

Technical expertise in SAP Basis area with minimum of 5 years of experience.

Good understanding & hands-on experience required in HANA database.

Experience in SAP Upgrade & Migration (OS / DB) is mandatory.

Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.

Hands-on experience in any of hyper scaler (AWS / Azure / GCP) is needed.

Italian - C2 or Native Level speaker

English - B2 and above

Work Experiences

5 - 6 years’ experience with multi-national software / IT organizations.

5 years of SAP Basis S / 4HANA knowledge.

2+ Cloud knowledge (e.g. through Solution Management, Consulting and / or Delivery Program management).

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 225,000 employees

Our company is extremely diverse with 165 nationalities represented

We offer the opportunity to work with colleagues across the globe

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

We offer comprehensive benefits for all employees

We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law.