Jobs at Ikea in Italy

You will provide professional IT support with a high service level to the store as defined in the Service Level Agreements and will implement projects and deployments within the country when required:

• Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions;
• Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed.
• Provide 2nd level hardware and software support for end users;
• Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets;
• Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops);
• Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products.

• You have previous experience as a Technical Support Specialist.
• The capacity to deal with changing business needs and priorities that require adaptation as well as taking personal leadership and acting interdependently;
• Strong interpersonal skills with the ability to build trustful relationships with stakeholders of different seniority levels across the organisation;
• The passion to learn on the job and keeping competence up to date along with identifying and proposing improvements to IT processes and tools.
• General knowledge of relevant technology standards, trends and innovations;
• General knowledge of IT service management, processes and toolsets, procedures and guidelines;
• Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets;
• A reliable approach with which you put the end user and customer’s needs in focus.

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. As part of the team you’ll have access to:

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
• Employee discount: 15% on the purchase of IKEA products for personal use
• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
• Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
• Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together