Warranty Specialist (M / F / D / X) - Italy

MG Motor Italia; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A prominent automaker in Italy is seeking a Warranty Specialist to enhance the workshop network's efficiency and support. The role involves verifying warranty processes, assisting dealerships, and providing training. Candidates should have a relevant degree, exceptional organisational skills, and fluency in English. Travel may be required for audits. This position offers an opportunity to impact customer service positively.

Competenze

• Exceptional organisational and analytical skills required.
• Deep understanding of the automotive industry is essential.
• Fluency in written and spoken English necessary.

Mansioni

• Verify and approve warranty processes from dealerships.
• Assist network with warranty request entries.
• Maintain warranty systems and train personnel.

Conoscenze

Organisational skills

Analytical skills

Customer service

Proactive skills

English proficiency

Formazione

First or second level degree

Strumenti

Office software

Warranty portals

Descrizione del lavoro

About us

SAIC Motor Italy’s parent company is SAIC Motor (Shanghai Automobile Industry Corporation), the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor’s affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.

We are looking for a highly motivated and experienced Warranty Specialist to join the SAIC Motor Italy Aftersales team. The role is essential to the balance of the work group and to creating a solid link between the workshop network and SAIC Motor Italy.

The successful candidate will possess exceptional organisational and analytical skills, a deep understanding of the automotive industry and a passion for providing exceptional customer service.

Overview

The Warranty Specialist supports the authorised SAIC Motor Italy workshop network by verifying, approving and assisting with warranty processes, maintaining warranty systems, and delivering training to network personnel.

Main responsibilities

• Analysis and verification of warranty processes entered by dealerships belonging to the official SAIC Motor Italy network
• Verification and approval of entered warranties (both from a technical and procedural point of view)
• Assistance to the authorised network for the entry and completion of warranty requests
• Maintenance of the workshop network registry in SAIC Motor warranty systems
• Creation and delivery of training for the authorised network warranty personnel
• Possible visits to the authorised network for the purpose of warranty audits
• Support for new dealers to start up after-sales services
• Drafting of regular internal warranty reports to monitor the costs and performance of the dealerships
• Drafting of regular warranty reports to the dealerships to improve the efficiency of their work

Educational background & Expertise

• First or second level degree
• High level of familiarity with the office package and aptitude for the use of spare parts and warranty portals
• Excellent knowledge of written and spoken English
• Analytical and proactive skills
• Willingness to travel

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