Transportation Representative, Transportation Representative...

Amazon; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global delivery company is looking for a Transportation Representative in Milan, Italy. The successful candidate will act as the primary interface between the company and its delivery partners, managing relationships and troubleshooting issues. Candidates should have a degree, excellent communication skills, and familiarity with Microsoft applications. The role is essential in delivering exceptional service to customers and in driving process improvements.

Competenze

• Graduated from a recognized university.
• Able to communicate effectively with customers.
• Proficient in navigating websites and email applications.

Mansioni

• Communicate clearly and professionally with delivery partners.
• Provide efficient service to customers and delivery partners.
• Identify trends and suggest process improvements.

Conoscenze

Excellent communication skills (written and verbal)

Ability to manage sensitive cases

Familiarity with Windows XP

Ability to concentrate

Teamwork and independence

Formazione

Graduation in any specialization from a recognized university

Strumenti

Microsoft Excel

Microsoft Outlook

Microsoft Word

Internet Explorer

Descrizione del lavoro

Transportation Representative, Transportation Representative

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides / expedites prompt and efficient service to Amazon customers / delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Ability to concentrate – follow customers issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

Preferred Qualifications

• Logistics background and experience in a similar role.
• Proficient in Excel.

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