Technical Support (Next Generation Sequencing)

Flowtec Group; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in genomic solutions seeks an entry-level Technical Support to cover Southern Europe. The role requires strong organizational skills and a solid background in next-generation sequencing (NGS). Responsibilities include liaising with sales teams, assisting with pre-sales inquiries, and conducting market analysis. Ideal candidates have a PhD or M.S. in molecular biology or genetics, alongside excellent communication skills in English. This is a full-time position with remote working options across Italy.

Competenze

• Experience in high-throughput sequencing preferred.
• Outstanding verbal and written English communication skills.
• Ability to multitask and work under pressure.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Solve pre-sales problems and provide customer solutions.
• Analyze regional potential customer groups.

Conoscenze

Communication Skills

Teamwork

Multitasking

Formazione

PhD. / M.S in Molecular Biology or Genetics

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support covering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

Location: Remote (Ideally at Florence, Rome or Napoli)

Job Description

• Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
• Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.
• Support the analysis of regional potential customer groups and collect relevant customer information.
• Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
• Business travel when required to support client meetings and Company events
• Support other business requirements when needed.

Your Skills and Experience

• PhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred;
• Outstanding listening, verbal and written English communication skills.
• Be proactive. Have pioneering spirit. Ability to multitask and work under pressure.
• Good at communication and team work.
• Native language speaking will be a big plus.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is committed to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally-protected characteristics.

All employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions.

Our privacy policy: https://www.novogene.com/eu-en/privacy-policy/?_gl=1*1w6ksjs*_up*MQ..&gclid=Cj0KCQjwuMuRBhCJARIsAHXdnqOgH94fnKpCUZRAZBfyifMnPwPWW-i79qDY1FSjDWJGyhkLfYM7xU0aAgBiEALw_wcB

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