Technical Service Engineer - Italy

Hoymiles; Alessandria; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A company in renewable energy is seeking a skilled individual for After-Sales Support in Italy. The role involves delivering expert technical support, conducting training sessions, and managing RMA requests to ensure high customer satisfaction. Candidates should hold an engineering degree in Electrical Engineering, have 3+ years of relevant experience, and be fluent in Italian and English. This position requires adaptability and a customer-first mindset.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Experience in solar, energy, or electrical sectors preferred.
• Fluent in both Italian and English.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests and improve customer satisfaction.
• Collaborate with sales for technical expertise.
• Prepare technical proposals and product presentations.

Conoscenze

Customer-first mindset

Technical support expertise

Communication skills

Adaptability

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

Work Responsibility : After-Sales Support Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement. Pre-Sales Support Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements : Based in Italy

with the ability to travel nationally and occasionally internationally. Engineering degree

in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years

of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in

Italian

English , both written and spoken.