Service Delivery Coordinator

Tata Consultancy Services; Brescia; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading IT consultancy firm in Italy is seeking a Service Delivery Coordinator to manage a team of Helpdesk Operators across multiple locations. The ideal candidate will have prior experience in team coordination, particularly in Workplace Onsite Support services, with strong interpersonal communication skills in both English and Italian. This role offers a permanent contract, competitive salary, and a dynamic, flexible work environment.

Servizi

Multinational work environment

Permanent contract

Competitive salary and benefits

Flexible and agile work environment

Competenze

• Previous experience in managing and coordinating a team remotely.
• Experience with Workplace Onsite Support (OSS) services.
• Excellent written and verbal communication skills in English and Italian.

Mansioni

• Coordinate delivery of Workplace Onsite Support services.
• Perform quality checks and work on improvement aspects.
• Collaborate to improve customer experience and satisfaction.
• Act as an escalation point for local customers.
• Deliver detailed status reports including metrics and challenges.

Conoscenze

Team coordinating

Interpersonal communication

Problem-solving

Collaboration

Descrizione del lavoro

TATA Consultancy Services, a company leader in the IT consultancy sector since 1968, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client's location in the country.

The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from remote.

A deep understanding of prospecting and developing strong, interpersonal relationships with different stakeholders is a must.

Responsibilities

• Coordinating the delivery of Workplace Onsite Support (OSS) services of different Operators in different locations;
• Perform relevant Quality checks and work on improvements aspects together with the OSS and Warehouse;
• Regularly collaborate with SD Teams and Automation and Transformation Team to improve / maximize customer experience and satisfaction by driving value in service delivery;
• Understand and drive future demands, act as an escalation point for the local Customer as a SPOC;
• Deliver detailed status reports including metrics, performance / results, issues / challenges, potential delivery risks etc;

Requirements

• Previous Team Coordinating experience;
• Experience with Workplace Onsite Support (OSS) services and best practices;
• experience within the BFSI and IT Consulting industry;
• Excellent written and verbal communication skills in English and Italian

Why choose TATA Consultancy Services?

TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.

Offer includes:

• multinational and dynamic work environment
• permanent contract
• competive offer and benefits
• flexible and agile work environment

If you are ambitious and ready to take up an Executive role in a IT global leading company, we look forward to receiving your application.

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