Senior Specialist - Broadcast Support Engineering

Sky; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading entertainment company in Milan is seeking a Broadcast Distribution Support Engineer to ensure optimal video delivery across multiple platforms. The role involves monitoring services, troubleshooting issues, and working collaboratively across teams. Candidates should have a degree in a technical field and experience with broadcast standards and scripting languages. Strong communication skills are essential. Shift work required.

Competenze

• Degree or qualification in a related technical field, or relevant technical experience.
• Effective communication and excellent people skills.
• Knowledge of Broadcast IP standards like SMPTE2022 and SMPTE2110.
• Experience with troubleshooting and log interrogation.
• Good knowledge of English (spoken and written).

Mansioni

• Support video deliveries across multiple platforms.
• Monitor services and mitigate performance issues.
• Handle new business initiatives in coordination with ops teams.
• Cover in shift on-duty weekly support.

Conoscenze

Communication skills

Troubleshooting

Scripting languages

Broadcast IP standards

Operational excellence

English proficiency

Formazione

Degree in Broadcast Engineering/Media Technologies/Telecommunication/Computer Science

Strumenti

Docker

Kubernetes

CI/CD tools

Monitoring tools (e.g. ELK stack)

Descrizione del lavoro

Sky is Europe’s leading entertainment company serving more than 20 million customers across five countries. We offer the best and broadest range of content and use innovative technologies to give customers the best possible TV, Digital content, Broadband and Mobile experience.

Our Sky Italia CT&I teams are looking for passionate Broadcast Distribution Support Engineer to work with multiple systems focusing on video acquisition, routing, encoding processing and multi-distribution platform broadcasting and streaming for Italy and Germany services. You’ll be lucky enough to support the video deliveries across our multiplatform stack (DTH, OTT, IPTV, DTT), making sure that the best possible video experience is being delivered to our customers across all Sky’s propositions.

While continuously monitoring the services, the candidate will be asked to mitigate performance issues of our systems by analyzing KPIs. and taking actions accordingly to their variation. In coordination with other ops teams, the candidate will be asked to handle new business initiatives and deliver the best possible video experience to our customers. This includes determining the cause of an issue, working on fixes and applying them.

As part of the role, to warranty the best and continuous experience to our customers, it is required to cover in shift on-duty weekly support

Basic qualifications

• A degree or qualification in Broadcast Engineering/Media Technologies/Telecommunication/Computer Science Engineering or a related technical field, or relevant technical experience;
• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching
• Good knowledge of Broadcast IP standards and implementation including SMPTE2022, SMPTE 2110,AoIP(AES67) and PTP
• Experience with principal scripting languages (like bash, C#, python, ansible)
• Experience with troubleshooting and identification of issues root cause and log interrogation;
• Demonstrated skill and passion for operational excellence;
• Experience of development/technical support experience;
• Be able to work any shift as assigned, as dictated by the needs of ops coverage
• Good Knowledge of English (spoken and written)

Preferred qualifications

• Understanding of video compression and transport stream analysis;
• Knowledge of video compression and transport stream analysis, and familiarity with main video and audio format codec;
• Understanding of cloud technologies (like Docker, Kubernetes);
• Experience in the use of CI / CD tools and RESTful Api;
• Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels, skill sets and a highly dynamic work environment and schedules;
• Ability to creatively approach problems not covered by existing procedures is important;
• Experience with monitoring and log aggregations tools (e.g. ELK stack, Grafana, Dataminer, Zabbix, checkmk)