Senior Sales Professional Home Collection - Interiors (Temp contract Maternity cover)

Ralph Lauren; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury fashion retailer is looking for a Sales Associate in Milan to provide exceptional customer service in the luxury home sector. The ideal candidate should have 3-5 years of experience in luxury retail, excel at building relationships with clients, and possess strong sales skills. Proficiency in Adobe Creative Suite and knowledge of architectural drawings are a plus. This role involves managing inquiries, generating new business opportunities, and ensuring an exceptional shopping experience for clients.

Competenze

• 3-5 years of experience in the luxury home sector.
• Strong customer relationship management skills.
• Excellent verbal and written communication skills.

Mansioni

• Provide exceptional customer service and hospitality.
• Manage relationships with existing customers.
• Generate new business opportunities within the A&D community.

Conoscenze

Customer service

Sales experience

Interpersonal skills

Organizational skills

Ability to multi-task

Attention to detail

Proficiency in English

Knowledge of architectural drawings

Proficiency in Adobe Creative Suite

Proficiency in Microsoft Office

AutoCAD

Descrizione del lavoro

Position Overview

Provide exceptional customer service and hospitality by greeting, listening and assisting customers. Exceeding their expectations and demonstrating in depth knowledge of the product.

Essential Duties & Responsibilities

• Proactive management of existing private and trade customers, building long term relationships and generating repeat business
• Generate new business opportunities within the A&D community by outreaching and introducing them to the world of RL Home and identifying their needs.
• Consistently meet showroom, personal sales objectives and KPI’s by delivering an elevated and personalized level of service and communication to all customers in store and via outreach
• Very good understanding of interior spaces, ergonomic and proportions
• Create design presentations & inspiration boards that illustrate RL design concepts
• Select and specify RL decorative items including furniture, lighting, finishes, rugs and accessories.
• Generate quotes and track projects from point of purchase through to delivery and installation
• Maintain and update private clients and trade database, appointments and quotes using company tools
• Attend industry networking events and socialize with our target customers
• Be able to report on ongoing business and pipeline
• Communicate Product and Customer feedback to buyers and managers
• Participate in store activities including but not limited to : Daily maintenance standards front and back of house in line with the Ralph Lauren Brand Image directives, Inventory, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
• Perform opening and closing showroom duties as needed.
• Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations
• Always adhere to all company policies and standard operating procedures

Experience, Skills & Knowledge

• 3-5 years of prior work experience specifically in the luxury Home sector
• Proven successful sales experience with final private customers and trade industry.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Communicates with confidence (verbal and written) and maintains highest level of professionalism
• Ability to multi-task, work in high pressure environment.
• Strong organizational skills and attention to detail.
• Entrepreneurial spirit, proactive mindset and solution driven
• Positive energy and genuine desire to work with people.
• Passion for learning and thriving in a selling environment.
• Has a strong focus on achieving personal sales and KPI goals
• Able to read and understand architectural / construction drawings and sketch / diagram space plans and fixture layouts
• Proficiency in Adobe Creative Suite and Microsoft Office
• AutoCAD
• Proficient in English, other languages a plus