Sales Support Officer - Italy

D.O.R.C. Dutch Ophthalmic Research Center (International) B.V.; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global leader in ophthalmic devices is seeking a Sales Support Officer based in Milan. The ideal candidate will assist the sales force and customers, prepare tenders, and manage contracts. Responsibilities include providing product information and supporting the team with CRM compliance. A minimum of 3-5 years in customer support and fluency in Italian and English are required. This role offers a good work-life balance and a pleasant work environment.

Servizi

Excellent compensation and benefits

Good work-life balance

Pleasant work environment

Competenze

• 3-5 years of commercial experience in customer or sales support.
• Knowledge of public tender processes.
• Experience in Sales Support or Customer Service and pricing management.

Mansioni

• Execute regional sales support.
• Provide product information to customers and distributors.
• Management of contracts and price requests.
• Support the sales team with their daily duties.

Conoscenze

Customer focused

Teamplayer

Self-starter

IT skills: Excel, Word, PowerPoint, Outlook

Hands-on experience with CRM

Fluent in Italian

Fluent in English

Formazione

Relevant education in sales, business management or customer support

Descrizione del lavoro

Description

Description :

Are you looking for a new challenge where you can really be a part of a team? Do you enjoy working in a supportive role, assisting the local sales force and customers? Do you have experience in preparing tenders? And are you good at working together with for example our Customer Service Center, the financial departments and our head office in the Netherlands? Then please read on to the position of Sales Support Officer.

Responsibilities

• Execute regional sales support;
• Provide product information to customers and distributors by interacting with CSC : BO status, logistic, offers offers;
• Support the team in CRM compliance, accuracy and to provide reports as required;
• Responsible of tenders preparation togheter with tender agency;
• Support the team with Power BI and create reports as required;
• Management of contracts (direct and via CPP);
• Create and support price requests;
• Claim aged invoices / overdues;
• Management of folders within MS TEAMS with continuous improvement of documentation management;
• Inside sales as required and support of all local sales activities;
• Management to ensure compliance of service contracts;
• Management to ensure compliance of EVA contracts;
• Provide information for annual Budget and weekly forecasts;
• Management of price requests in co-operation with Customer Service;
• Report sales data / product usage as requested by customer accounts;
• Support the sales team with their daily duties and assist in the organisation of trials and management of sample stock;
• Complaint management;
• Support TATs updating demos / service contracts / upgrade in our Tracker.

Skills, know-how and experience

• Customer focused and a teamplayer;
• Self-starter with the ability to develop and drive initiatives cross company;
• Knowledge of public tender process;
• Can interact and co-operate with all members & levels of the D.O.R.C. organization;
• IT skills; Excel, Word, PowerPoint, Outlook;
• Experience in Sales Support or Customer Service and pricing management;
• Hands-on experience with CRM;
• Financial knowledge : to follow and collect debts;
• 3-5 years commercial experience in customer or sales support;
• Relevant education in related fields, such as : sales, business management or customer support;
• Fluent in Italian and English in word and writing.

D.O.R.C. (Dutch Ophthalmic Research Center)

From local Rotterdam ophthalmology instrument-maker to global market leader in 35 years! Every single day our 500 enthusiastic employees ensure that eye surgeons all over the world enjoy the use of innovative ophthalmic devices, instruments and liquids. Our products are sold in 80 countries through our own Subsidiaries in Europe, Middle East, Latin and North America and a network of distributors. D.O.R.C. uses cutting-edge technology, works closely with innovative surgeons and thrives to make a difference. Over 11.000 ophthalmologists worldwide daily use our advanced Ophthalmic surgery unit EVA to take care of their patients in order to help them see again.

Can D.O.R.C. make you happy?

A happy D.O.R.C.employee is driven and goal oriented, loves taking responsibility and is accountable. If on top you have an eye for innovation, quality, technology and you describe yourself as both a thinker and a doer who wants to do meaningful work, you may very well become a very happy employee at our headquarter office in Zuidland near Rotterdam. You can be assured of a good work-life balance and let our staff association ensure your social integration. We offer a challenging position, in a fast-growing organization with unique products within ophthalmology, a pleasant work environment and excellent compensation and benefits.

Do you recognize yourself in this description? Please apply!