SALES ASSOCIATE (MINIMART)

Navy Exchange Service Command; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A military exchange service in Naples is seeking a Sales Associate for its Minimart. The role involves providing excellent customer service, handling cash transactions, and maintaining inventory. Candidates should be high school graduates, although no prior experience is necessary. Responsibilities include engaging customers, assisting with merchandise, and ensuring an inviting store environment. This position requires lifting up to 25 lbs and may involve food handling duties as part of the Convenience Bar operations.

Competenze

• No experience required.
• High school graduate or equivalent preferred.

Mansioni

• Greets customers and assists with merchandise selection.
• Maintains stocked areas and arranges merchandise neatly.
• Performs cash register transactions accurately.
• Informs customers about sales events and services.
• Ensures a high level of customer service and deter theft.

Formazione

High school graduate or equivalent

Descrizione del lavoro

Job Description - SALES ASSOCIATE (MINIMART) (260000B4)

Job Description

SALES ASSOCIATE (MINIMART)

Job Number

260000B4

Primary Location

In preparation for submitting an online application with the Navy Exchange, this position is open to U.S. citizens who are Active Duty Members and family members of the U.S. Military or Civilian personnel currently assigned to Naples, Italy.

You must furnish all the documents listed below before your application can be considered:

• No Fee Passport (Front page, Visa page & Statement from the back page)
• If you have not received your permit, you may submit a “Sojourners Receipt” in lieu of the document until you receive your permit.
• Sponsor's Orders
• DoD ID Card (both sides)
• Social Security Card
• Military Spouse/Family Member Preference Form
• Letter of Good Standing (H.S. Students only)
• Confirmation of Enrollment (Dependents going to college)

Please collect the required documents referenced above and submit to the Navy Exchange Human Resources Office, located on the ground floor admin offices, Main Store, Gricignano. Hours: Mon-Fri 1000-1400.

Job Summary

Sales Associate duties: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.

Duties and Responsibilities

Applicable to Minimarts operating a Food and Beverage Convenience Bar

• Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer’s selections. Where applicable offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price.
• Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.
• Becomes knowledgeable regarding merchandise selected including proper set-up use care characteristics of various product price points warranty coverage etc. Communicates product-related information to customers knowledgeably.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor/store manager regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service and achievement of store/dept sales goals. Completes sales transactions efficiently. Thanks customers for their patronage.
• As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway) in an accurate and procedurally correct manner.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) to deter theft.
• Unpacks, stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
• Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely.
• Eligible for and participates in applicable commission and gainsharing sales incentive programs.
• Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers, lifting merchandise, stocking, and sales area upkeep. Applicable to Minimarts operating a Food and Beverage Convenience Bar. Incumbents may be required to perform all or any combination of the following:
• Open and close the Food and Beverage Convenience Bar.
• Ensure all equipment is turned on during opening of the Minimart and turned off during closing (e.g., display merchandiser signs).
• Preheats and displays products in heated display merchandiser.
• Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (e.g., napkins, straws, cups, lids, creamer, sugar) in holding bins on the beverage bar.
• Ensure all products remaining at close of business are time dated when placed in the refrigerator.
• Ensure cleaning of small wares and equipment throughout the day and at closing; effective time dating of food and beverage products to ensure quality and food integrity.
• Monitors the temperature on refrigerators and freezers at a minimum of 3 times daily (early morning, mid-day, late afternoon) to ensure equipment is maintaining the required temperature.
• May be required to attend a 4-hour food safety training session initially and an annual refresher thereafter. Performs other related duties as assigned.

Qualifications

No experience required. High school graduate or equivalent preferred.