Reservations Supervisor

Hotel La Palma; Capri; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel on Capri is seeking a Reservations Supervisor to lead the reservations team and ensure exceptional booking experiences for guests. The successful candidate will optimize revenue, mentor staff, and handle VIP bookings with meticulous attention. Applicants should have a permit to work in the EU, proficiency in English, and experience in luxury hospitality. The hotel offers competitive salaries, a balanced work-life, and staff accommodation options.

Servizi

Competitive salaries

Healthy work-life balance

Complimentary staff meals

Staff accommodation options

Competenze

• Holds a permit to work in the EU.
• Experience in Reservations, Revenue, or Front Office/Guest Relations within luxury hospitality.
• Proficient in an additional language preferred.

Mansioni

• Oversee the reservations team ensuring a luxury booking experience.
• Implement pricing strategies to maximize occupancy and ADR.
• Train and guide the Reservations team to uphold excellence.

Conoscenze

Proficiency in spoken and written English

Attention to detail

Luxury hospitality experience

Formazione

High School Diploma or University Degree

Descrizione del lavoro

Overview

Hotel La Palma – Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50‑room‑and‑suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high‑fashion boutique.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

As a Reservations Supervisor at Oetker Hotels’ Hotel La Palma Capri, you will oversee the reservations team, ensuring a seamless, personalized, and luxury booking experience in line with Oetker Collection’s standards and values.

This role is responsible for optimizing revenue, mentoring the reservations team, and ensuring that every guest’s journey begins with an exceptional first impression.

Profile

Supervises the Reservations team to deliver refined, tailor‑made service for high‑profile guests, handling VIP bookings and special requests with meticulous attention to preferences and privacy. Ensures all confirmations, modifications, and cancellations meet Oetker Hotels’ standards, while training the team across all booking channels. Coordinates closely with Concierge and Guest Relations to personalize stays, from yacht transfers to exclusive experiences, and manages the Concierge inbox during closure periods until the team resumes.

The Reservations Supervisor supports the Revenue Manager by implementing pricing strategies that maximize occupancy and ADR, while monitoring room availability, special offers, and rate integrity to align with Capri’s luxury market and optimizing the room plan to drive revenue. Trains, motivates, and guides the Reservations team to uphold Hotel La Palma’s standards of excellence, collaborating closely with Front Office, Guest Relations, Sales, and Revenue Management to ensure seamless operations across all departments.

Holds a permit to work in the EU, is proficient in spoken and written English with an additional language preferred, and has previous experience in Reservations, Revenue, or Front Office/Guest Relations within luxury hospitality. Possesses a High School Diploma or University Degree, supporting a strong foundation for excellence in guest‑focused and operational roles.

Benefits

We offer competitive salaries, a healthy work‑life balance to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.

Oetker Hotels

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park‑Hotel & Spa in Baden‑Baden, Hôtel du Cap‑Eden‑Roc in Antibes, Château Saint‑Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock‑St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint‑Tropez.