Remote Technical Support for Pathology - German speaking

Agilent Technologies; Milano; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in technology solutions is seeking a Remote Technical Support Specialist for Pathology who speaks German and English. The role involves managing customer support, troubleshooting technical issues, and collaborating with internal teams. Candidates should have a Master's or PhD in relevant fields and possess strong communication skills. This position offers flexibility to work remotely, hybrids, or in-office, plus comprehensive training and benefits.

Servizi

Comprehensive training and development opportunities

Core global benefits including Pension and Healthcare

Commitment to work-life balance

Competenze

• Experience in a pathology laboratory or similar environment is preferred.
• Proficiency in computer and software applications is necessary.
• Must possess strong problem-solving and analytical skills.

Mansioni

• Manage technical support phone lines and respond to customers’ questions.
• Provide first and second-level support to customers via phone and email.
• Diagnose and troubleshoot technical issues remotely.

Conoscenze

Technical product knowledge

Troubleshooting skills

Communication skills

Problem-solving skills

Formazione

Master’s or PhD in Medical Laboratory Technologist – Histopathology

Strumenti

CRM systems (OneConnect C4C, SAP CRM)

Descrizione del lavoro

Overview

Remote Technical Support for Pathology - German speaking role at Agilent Technologies

In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.

Responsibilities

• Manage technical support phone lines and respond to customers’ questions and concerns.
• Provide first and second-level support to customers by phone and email.
• Diagnose and troubleshoot technical issues remotely to find solutions.
• Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
• Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
• Take part in quality improvement projects and help enhance our service offerings.
• Occasionally visit customers on-site to gain hands-on experience and support sales activities.

Qualifications

• Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
• Excellent technical product knowledge and remote troubleshooting skills.
• Experience in a pathology laboratory or similar environment is preferred.
• Proficiency in computer and software applications.
• Language Requirements:
  • German - mandatory
  • French - preferred
  • English - mandatory
• Proficiency must include reading, writing, and listening skills in all the above languages. Knowledge of additional EMEA support languages (Danish, Dutch, Finnish, Italian, Norwegian, Spanish, Swedish) is an advantage.

On a personal level, you possess strong problem solving and analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have excellent communication and interpersonal skills to interact at various levels, and you thrive in both team settings and autonomous work.

What We Offer

• Position can be remote, hybrid or office based.
• Comprehensive training and development opportunities, starting with an onboarding program.
• A dynamic environment focused on delivering best-of-class customer service.
• Core global benefits for all staff, plus options such as Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (vary by country).
• Commitment to work-life balance.

Additional Details

• This job has a full-time weekly schedule and includes the option to work remotely.
• Our pay ranges are determined by role, level, and location. A recruiter can share more about the specific pay range for a preferred location during the hiring process. Pay and benefit information by country are available at :
• Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
• Travel Required: Occasional
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support