Refund operator - Venice Airport (maternity cover)

Global Blue; Venezia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading tax refund services provider in Venice is seeking a Refund Specialist. Responsibilities include verifying tax free forms, ensuring customer satisfaction, and preventing refund errors. The ideal candidate holds a university degree, is fluent in English, and has experience in customer service. Flexibility and dedication to service are critical for this role.

Competenze

• Commercial background is helpful.
• Experience in face-to-face customer contact is useful.
• Experience in managing tills is advantageous.
• Experience in airport settings is a plus.
• Previous working experience is beneficial.

Mansioni

• Verify and refund Global Blue Tax Free Forms.
• Ensure customer satisfaction during the refund process.
• Prevent mistakes and fraud in refunds.
• Prepare reports as necessary.
• Adhere to company policies and procedures.

Conoscenze

Fluent in English

Customer service dedication

Using office software

Trustworthy handling cash

Team player

Flexibility in working hours

Formazione

University degree

Descrizione del lavoro

Overview

Refund Global Blue Tax Free Forms at a Global Blue Refund Point.

Responsibilities

• Verify and refund Global Blue Tax Free Forms
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue policies, guidelines and procedures
• The position may be part of a Downtown Cash Refund Office

Key Performance Indicators (KPIs)

• Number of refunded transactions
• Refunding mistake ratio

Reporting and Collaboration

• Reporting line : Refund Supervisor or Airport Manager
• Mainly cooperates with :
• Peers at same and other Refund Points
• Quality Assurance
• Refund Manager
• Merchants’ staff
• Sales organization

Background and Education

• University degree
• Helpful : a commercial background
• Helpful : experience in face to face customer contact
• Helpful : experience in managing tills
• Helpful : airport experience
• Helpful : customer service experience

Specific skills and knowledge

• Must be fluent in English.
• Must be dedicated to service and customer satisfaction.
• Must be experienced in using office software.
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of working hours
• Previous working experience is a plus