PH Customer Service&Development

Beiersdorf AG; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading international skincare company based in Milan is seeking a Customer Service Specialist. The role involves daily customer service operations, processing orders, and collaborating with various departments to ensure efficient service delivery. Candidates should have a Bachelor’s degree, 5-7 years of experience, and be fluent in Italian and English. Proficiency in SAP and Microsoft tools is essential. This role emphasizes building strong customer relationships within the Pharma sector.

Competenze

• 5-7 years of experience in Customer Service or Logistic Department in a multinational company, preferably Pharma.
• Fluent in Italian and English.
• Ability to work in teams and dynamic environments.

Mansioni

• Ensure high-quality service delivery in daily customer service operations.
• Process customer orders accurately and efficiently.
• Act as the primary point of contact for customers and build relationships.

Conoscenze

Customer service operations

Supply Chain principles

Strong communication skills

Problem-solving

Analytical mindset

Formazione

Bachelor’s degree

Strumenti

SAP SD

Microsoft Office

Power BI

Descrizione del lavoro

Your Tasks

Main Accountabilities

• Take care of daily customer service operations, ensuring high-quality service delivery.
• Follow the implementation of operational processes to enhance efficiency.

Customer Order Management

• Process customer orders accurately and efficiently using the order management system.
• Analyze order details, including product availability, pricing, and shipping information.
• Monitor order status and communicate updates to customers regarding their orders.
• Resolve any issues related to order discrepancies, returns, or cancellations in collaboration with warehouse and transport teams.
• Coordinate with various departments (sales, warehouse, planning, distribution) to ensure timely order fulfillment.
• Understand the specific needs and dynamics of Pharma customers ensuring channel‑specific requirements (delivery terms, promotional activities, ...).

Customer Collaboration

• Act as the primary point of contact for customers.
• Build strong relationships with key accounts and Sales to collaborate on customer development, preparing analysis, monitoring key performance indicators (On Time, Service Level, distribution costs) coordinating the logistic information flow and contributing to process improvements.
• Collaborate internally with cross‑functional teams to streamline customer service processes and improve efficiency.
• Serve as a dedicated advocate for Beiersdorf’s supply chain within customers, consistently embodying our core values, of care, simplicity, courage, and trust.

Your Profile

We are looking for a person:

• self‑motivated
• with strong understanding of Supply Chain principles and best practices
• with excellent communication and interpersonal skills, with the ability to build relationship and influence stakeholders
• proactive, pragmatic, and results‑driven, with a focus on creative problem‑solving
• with analytical mind‑set and well established reporting skills
• ability to work in teams and dynamic environments

Qualifications

• Bachelor’s degree
• 5‑7 years of experience in Customer Service or Logistic Department of a multinational company, preferably from the Pharma sector.
• Good knowledge of SAP SD (Sales & Distribution)
• Strong Microsoft skills (Microsoft Office - Microsoft 365 – Power BI)
• Fluent in Italian and English

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well‑known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.