Marketing Customer Support Agent –Italian Speaker

Essence Coaching Group; Torino; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading digital marketing firm is seeking an Italian-speaking Marketing Customer Support Agent to assist advertisers on a digital platform. In this role, you will provide support for paid campaigns, ensuring a high-quality customer experience. Responsibilities include optimizing campaigns, offering guidance on performance, and maintaining documentation. The ideal candidate is fluent in Italian and English, has experience in digital marketing, and possesses strong customer service skills.

Competenze

• Fluent in Italian and English, both spoken and written.
• Experience in managing paid campaigns is mandatory.
• Proven experience in Digital Marketing.

Mansioni

• Support advertisers with paid campaign setup and optimization.
• Provide guidance on campaign performance and platform tools.
• Deliver high-quality customer service to marketing clients.
• Assist clients via phone, email, or chat.

Conoscenze

Fluent Italian

Fluent English

Paid campaign management

Customer-oriented mindset

Strong communication skills

Formazione

Degree in Marketing or a related field

Descrizione del lavoro

Marketing Customer Support Agent –Italian Speaker

Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: Italian+ English
Monthly salary: 1200 Euro gross

Role Overview

We are looking for anItalian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.

Key Responsibilities

• Support advertisers with paid campaign setup, optimization, and troubleshooting

• Provide guidance on campaign performance and platform tools

• Deliver high-quality customer service to marketing clients

• Assist clients via phone, email, or chat

• Maintain accurate documentation in internal systems

Schedule

• Initial schedule (12-hour window):

  • Monday to Sunday: 07:00 – 19:00

  • Shifts: 07:00 – 16:00 or 10:00 – 19:00

  • 2 rotational days off

Requirements

• Fluent Italian and English

• Experience in paid campaign management (mandatory)

• Degree in Marketing or a related field

• Proven experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program for an Advertising Technology company

• Strong understanding of social media platforms and digital advertising fundamentals

• Customer-oriented mindset with strong communication skills

• Ability to work independently and as part of a team