Maitre

Hyatt; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel brand in Rome is looking for an experienced Maître to ensure exceptional service and high guest satisfaction. This role requires expertise in wine knowledge and excellent communication skills. You will train the front-of-house staff and uphold compliance standards in a luxury dining environment. This full-time position is ideal for individuals with a strong background in hospitality looking to enhance guest experiences and contribute to a collaborative team.

Competenze

• Previous experience as a Maître in a luxury hotel or fine dining environment.
• Excellent communication and interpersonal skills.
• Advanced English level (B2+).

Mansioni

• Offer exceptional service, ensuring a high level of guest satisfaction.
• Utilize strong sales skills with the ability to upsell and enhance guest experiences.
• Train front-of-house staff on wine knowledge and service techniques.
• Ensure compliance with local and national alcohol laws.

Conoscenze

Exceptional service skills

Strong sales skills

Wine knowledge

Communication skills

Interpersonal skills

Descrizione del lavoro

At Hyatt, we seek caring and attentive associates who deliver efficient service and meaningful experiences.

The Maître is crucial for providing exceptional service and ensuring a high level of guest satisfaction in our luxury dining environment. This role involves leadership in service execution, wine knowledge dissemination, and compliance standards.

Key Responsibilities

• Offer exceptional service, ensuring a high level of guest satisfaction.
• Utilize strong sales skills with the ability to upsell and enhance guest experiences.

Team Training & Compliance

• Train front-of-house staff on wine knowledge, proper service techniques, and pairing recommendations.
• Ensure compliance with all local and national alcohol laws and regulations.

Qualifications

• Previous experience as a Maître in a luxury hotel or fine dining environment.
• Excellent communication and interpersonal skills.
• Advanced English level (B2+).

Our Values in Action

• Empathy: Listen, respond with compassion.
• Integrity: Speak and accept the truth, honour commitments, take ownership with pride.
• Respect: Be open and honest, value others, collaborate as a team.
• Inclusion: Seek understanding, encourage diverse perspectives, support each other to thrive.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality