Luxury Front Desk Manager & Guest Experience Lead

Four Seasons Hotels and Resorts; Venezia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Front Desk Manager responsible for ensuring exceptional guest experiences. The ideal candidate will have 2-3 years of experience in front office management, with proven leadership skills and a commitment to service excellence. Candidates should be fluent in English and Italian. A comprehensive benefits package and competitive salary are offered for this full-time position.

Servizi

Competitive Salary

Comprehensive benefits package

Employee Discount for stays

Complimentary Dry Cleaning

Complimentary Employee Meals

Competenze

• 2-3 years of Front Office Management experience within Luxury Hospitality.
• Ability to motivate diverse teams, fostering collaboration and improvement.
• Fluency in English and Italian required.

Mansioni

• Lead Front Desk operations ensuring flawless guest experiences.
• Resolve guest concerns with empathy and professionalism.
• Monitor and report on Front Office performance metrics.

Conoscenze

Leadership

Organizational skills

Customer service skills

Interpersonal skills

Attention to detail

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Front Desk Manager responsible for ensuring exceptional guest experiences. The ideal candidate will have 2-3 years of experience in front office management, with proven leadership skills and a commitment to service excellence. Candidates should be fluent in English and Italian. A comprehensive benefits package and competitive salary are offered for this full-time position.