Lounge Venue Manager IVH, MICO26 Olympic & Paralympic Games

On Location; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global leader in premium experiential hospitality is seeking a Lounge Manager to ensure an unparalleled guest experience in Milan during the Olympic and Paralympic Games 2026. The role involves managing lounge operations, leading a service team, and coordinating events, while adhering to safety regulations. The ideal candidate has experience in managing luxury spaces and a commitment to outstanding customer service.

Competenze

• Proven experience in managing luxury spaces, preferably within the hospitality or events sector.
• Exceptional team management skills and a passion for delivering outstanding customer service.
• Ability to thrive in a high-pressure dynamic environment, demonstrating strong organizational capabilities and quick problem-solving skills.
• In-depth knowledge of safety protocols and regulations related to alcohol and catering.

Mansioni

• Manage day-to-day lounge operations, overseeing personnel coordination and logistics.
• Ensure a first-class customer service experience for guests.
• Train and lead a dedicated service team of providers.
• Collaborate closely with the event team to organize and execute event activities.
• Ensure strict adherence to safety standards and regulations.

Conoscenze

Operational Excellence

Customer Service

Team Leadership

Event Coordination

Regulatory Compliance

Culinary Experience

Restaurant Experience

Time Management

Hospitality Experience

Barista Experience

Bartending

Descrizione del lavoro

Who We Are :

On Location is a global leader in premium experiential hospitality offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official immersive experiences at marquee events including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four and more. An official partner and/or service provider to over 150 iconic rights holders such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings Inc. (NYSE: TKO), a premium sports and entertainment company.

THE ROLE

As the Lounge Manager you will play a pivotal role in curating an unparalleled guest experience at our exclusive hospitality lounges during the Olympic and Paralympic Games in 2026.

From February 2nd to February 22nd 2026 you will be responsible for creating a warm ambiance and ensuring exceptional service for our esteemed guests by coordinating all service providers, stadium operator/owner, police, emergency services and other relevant partners in the lounge.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Operational Excellence : Manage day-to-day lounge operations, overseeing personnel coordination, stock management and logistics to guarantee a seamless and efficient operation.
• Guest Experience : Ensure a first‑class customer service experience, anticipating and fulfilling guests’ needs and swiftly addressing any challenges to exceed expectations.
• Team Leadership : Train and lead a dedicated service team of providers, fostering a collaborative and customer‑focused culture.
• Event Coordination : Collaborate closely with the event team to organize and execute event receptions and activities, ensuring each occasion is unique and memorable.
• Regulatory Compliance : Ensure strict adherence to safety standards, health regulations and local compliance, always maintaining a secure and enjoyable environment.

QUALIFICATIONS REQUIRED

• Proven experience in managing luxury spaces, preferably within the hospitality or events sector.
• Exceptional team management skills and a passion for delivering outstanding customer service.
• Ability to thrive in a high‑pressure dynamic environment, demonstrating strong organizational capabilities and quick problem‑solving skills.
• In‑depth knowledge of safety protocols and regulations related to alcohol and catering.

COMPENSATION

Competitive salary commensurate with position and experience.

Equal Opportunity Statement

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.

This job description is not designed to cover or contain a comprehensive listing of the employee’s activities, duties, or responsibilities for this job. Duties, obligations and activities may change at any time with or without notice.

Required Experience

Manager

Key Skills

• Culinary Experience
• Restaurant Experience
• Food Preparation Experience
• Time Management
• Customer Service
• Hotel Experience
• Taleo
• Hospitality Experience
• Barista Experience
• Bartending
• POS
• 10 Key Calculator

Employment Type : Full Time

Experience : years

Vacancy : 1