Lisbon-Based Italian Customer Support Specialist

FH Collective Academy; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading support service provider is seeking a Customer Support Specialist for the Italian Market to join their team in Lisbon. The ideal candidate should be fluent in Italian and possess good English skills. Responsibilities include supporting Italian-speaking customers, assisting them with product inquiries, and collaborating with internal teams. The role offers a competitive salary, performance bonuses, and a relocation package. If you're passionate about customer service, join us in making a difference in the home appliances industry.

Servizi

1000 €/month base salary (14 months)

100 € performance bonus (12 months)

2000 € welcome bonus

Relocation package: flight reimbursement

Health insurance (after 6 months)

Meal & transport allowance

Career growth & continuous training

Competenze

• Fluent in Italian and good English required.
• Strong communication and empathy skills are essential.
• Customer service experience is preferred.

Mansioni

• Support Italian-speaking customers via phone, email & chat.
• Assist with product use, troubleshooting & warranty queries.
• Collaborate with internal teams for complex cases.
• Stay updated with new products & company updates.

Conoscenze

Fluent in Italian (C1/C2)

Good English (B2)

Excellent communication skills

Empathy skills

Customer service experience

Descrizione del lavoro

A leading support service provider is seeking a Customer Support Specialist for the Italian Market to join their team in Lisbon. The ideal candidate should be fluent in Italian and possess good English skills. Responsibilities include supporting Italian-speaking customers, assisting them with product inquiries, and collaborating with internal teams. The role offers a competitive salary, performance bonuses, and a relocation package. If you're passionate about customer service, join us in making a difference in the home appliances industry.