Junior CRM Engineer (f / m / d)

awin; Milano; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A dynamic tech company is seeking a Junior CRM Engineer to implement Salesforce features, primarily Service Cloud. You’ll participate in sprints and collaborate with CRM professionals to deliver scalable solutions using Apex and other Salesforce technologies. The role promotes work-life balance with flexibility and remote work options. Ideal candidates should have at least one year of Salesforce experience and strong communication skills in English. Join us to contribute to a progressive corporate culture with diverse values.

Servizi

Flexi-Week and Work-Life Balance

Remote Working Allowance

Meal Vouchers

Health & Wellbeing insurance

Remote Working Furniture Package

Peer-to-peer recognition program

Competenze

• 1+ year hands-on experience with Salesforce.
• Proficiency in Apex, LWCs, and Flow Builder.
• Ability to work independently and communicate progress.

Mansioni

• Implement Salesforce features in collaboration with CRM team.
• Troubleshoot platform errors and propose solutions.
• Maintain technical documentation for long-term success.

Conoscenze

Salesforce experience

Apex programming

Understanding of Salesforce APIs

Agile/Scrum experience

Communication skills in English

Strumenti

Git

Salesforce Flow Builder

Descrizione del lavoro

Purpose of Position

Your location : Any country where Awin has an office. You will be able to work from home most of the time if you are based in one of these countries.

As a Junior CRM Engineer you will be part of the project team involved in the implementation of Salesforce new features (primarily Service Cloud and potentially Sales Cloud) at Awin. You will also be joining a team of CRM engineers and specialists reporting to the CRM Engineering Manager within the CRM department. In this position, you will also be responsible for the day‑to‑day user management, maintenance and continuous roll‑out of Salesforce features.

Key Tasks

• Participate to the CRM team sprints to implement features supporting the defined roadmap
• Work closely with CRM Business Analyst and / or CRM Architects to understand requirements and deliver best of class solutions
• Implement scalable solutions in Apex, LWCs, SOQL, integrations (REST, Platform Events) and configuration (Flow Builder, Validation Rules, Lightning App Builder, etc.)
• Participate in the creation of technical designs with best practises in mind
• Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons
• Ensure long term success by creating and maintaining technical documentation

Skills & Expertise

• 1 years+ hands‑on experience working with Salesforce
• Proficient in Apex, LWCs and Flow Builder
• Familiarity with Salesforce APIs and integration patterns
• Experience working in Agile / Scrum environments
• Experience with Salesforce Service Cloud is a plus
• Relevant Salesforce Certifications such as Platform Developer (I and II) and Platform App Builder is a plus
• Experience with version control tools (e.g., Git, GearSet) and CI / CD pipelines is a plus
• Highly customer and service oriented
• Ability to carry on tasks in autonomy and feedback on progress in a timely manner
• Excellent communication skills in English

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid / remote work possibilities to work across Awin regions.
• Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches.
• Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member.
• Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package, which should enable you to set up a proper workplace at your remote working location.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.