Italian speaking Order Support Agent in Lisbon w / Relocationbonus

Cross Border Talents; Messina; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking an Italian-speaking Order Support Agent to manage customer orders and enhance satisfaction. Responsibilities include handling inquiries, resolving issues, and ensuring compliance with policies. Applicants should have fluent Italian and English skills, strong attention to detail, and the ability to work independently. No previous experience is necessary. This is an on-site role in Messina, Italy.

Servizi

Relocation bonus offered

Competenze

• Fluent in Italian and English.
• Attention to detail in order processing required.
• Able to work independently in a fast-paced environment.

Mansioni

• Manage customer inquiries regarding orders.
• Resolve issues related to order processing.
• Collaborate to streamline order fulfillment.

Conoscenze

Italian C2 level

English B2 level

Strong attention to detail

Excellent communication skills

Troubleshooting skills

Descrizione del lavoro

Overview

As an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.

Work type : On-site

Location : Lisbon, Portugal

Relocation bonus offered for those applying from outside Portugal

Responsibilities

• Handle customer inquiries related to order statuses, deliveries, and discrepancies.
• Ensure compliance with company policies and procedures in order processing.
• Resolve order-related issues such as cancellations, returns, and exchanges.
• Collaborate with internal teams to streamline order fulfillment processes.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and suggestions to improve order support operations.

Requirements

• Italian C2 level
• English B2 level
• Strong attention to detail and excellent communication skills.
• Self-sufficient & confident in troubleshooting basic issues related to order processing systems.
• Ability to work independently and meet deadlines in a fast-paced environment.
• EU Citizenship
• No previous experience required!
• Please Upload your CV in English