Italian Speaking Customer Experience Specialist - Athens, Greece

Patrique Mercier Recruitment JP; Milano; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking an Italian Speaking Customer Experience Specialist. In this role, you will provide exceptional service to Italian-speaking customers, ensuring a seamless experience. The ideal candidate is fluent in Italian and English, thrives in a dynamic environment, and has strong communication skills. This position offers a competitive salary and benefits including private health insurance and a fully paid relocation package.

Servizi

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Competenze

• Fluency in both Italian and English, spoken and written.
• Exceptional communication and interpersonal skills with a focus on customer service.
• Proven experience in customer service environments.

Mansioni

• Communicate with Italian-speaking customers to resolve inquiries.
• Deliver service aligned with company values.
• Work with teams to address customer concerns.
• Maintain product knowledge for accurate information.
• Record interactions in CRM for follow-up.
• Contribute to training initiatives.

Conoscenze

Fluency in Italian

Fluency in English

Exceptional communication skills

Interpersonal skills

Customer-first mindset

Problem-solving skills

Attention to detail

Descrizione del lavoro

Overview

Join the dynamic team at Patrique Mercier Recruitment JP as an Italian Speaking Customer Experience Specialist in the vibrant city of Athens, Greece! This role is perfect for individuals who are passionate about providing outstanding customer service and want to embrace an international work environment. You will be the voice of our brand, guiding Italian-speaking customers through their journey and ensuring they have a seamless experience. Nestled in a city that beautifully merges ancient history with modern living, this opportunity promises not only professional growth but also a chance to immerse yourself in the rich Greek culture. If you thrive in fast-paced environments and are dedicated to elevating customer experiences, we want to hear from you!

Responsibilities

• Communicate effectively with Italian-speaking customers via phone, email, and chat to understand and resolve their inquiries.
• Deliver exceptional service that aligns with the company’s values and standards.
• Work closely with cross-functional teams to address and resolve customer concerns.
• Maintain an up-to-date knowledge of products and services to provide accurate information.
• Record and track customer interactions in the CRM system for seamless follow-up.
• Contribute to ongoing training and development initiatives to foster a culture of continuous improvement.
• Share customer feedback to help influence the development of new strategies and improvements.

Requirements

• Fluency in Italian and English, both spoken and written.
• Exceptional communication and interpersonal skills, with a customer-first mindset.
• Proven ability to thrive in a customer service environment.
• Strong problem-solving skills and attention to detail.
• Experience in a customer service or client-facing role is preferred.
• A keen interest in working in an international setting.
• Team player with a positive attitude and willingness to learn.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )