Italian Customer Support Specialist – Lisbon

FH Collective Academy; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global leader in home appliances is seeking a Customer Support Specialist for the Italian market in Lisbon. The role involves assisting customers with product use and troubleshooting while collaboring with internal teams. The ideal candidate is fluent in Italian and has a passion for customer service. This position offers a competitive salary, relocation support, and health insurance after 6 months, in a vibrant city with a dynamic lifestyle.

Servizi

1,000/month base salary

100 performance bonus (×12 months)

2,000 welcome bonus

Relocation package (flight reimbursement and accommodation)

Health insurance

Meal & transport allowance

Career growth & continuous training

Competenze

• Fluent in Italian and good English communication skills are required.
• Previous customer service experience is preferred.
• Strong empathy and communication skills are essential.

Mansioni

• Support Italian-speaking customers via phone, email & chat.
• Assist with product use, troubleshooting & warranty queries.
• Collaborate with internal teams for complex cases.
• Stay updated with new products & company updates.

Conoscenze

Fluency in Italian (C1/C2)

Good English communication skills (B2+)

Excellent empathy skills

Customer service experience

Descrizione del lavoro

A global leader in home appliances is seeking a Customer Support Specialist for the Italian market in Lisbon. The role involves assisting customers with product use and troubleshooting while collaboring with internal teams. The ideal candidate is fluent in Italian and has a passion for customer service. This position offers a competitive salary, relocation support, and health insurance after 6 months, in a vibrant city with a dynamic lifestyle.