IT Systems Analyst

FLS Transportation Service Limited; Roma; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A transportation services company is seeking a skilled Systems Analyst to drive efficient operations through technology solutions. This role requires 5+ years of experience in systems analysis and hands-on knowledge of Transportation Management Systems. The ideal candidate will have strong analytical skills, project management experience, and the ability to communicate complex technical issues clearly. This is a full-time position located in Rome, Italy.

Competenze

• 5+ years relevant experience as a Systems analyst.
• 3+ years of hands-on experience with Transportation Management Systems (TMS).
• Experience supporting and modifying Salesforce applications.

Mansioni

• Analyze and investigate business problems and document solution requirements.
• Provide user and system support for TMS and connected systems.
• Communicate proactively with end users for effective problem resolution.

Conoscenze

Analytical skills

Problem-solving

Project management

Communication skills

Formazione

Bachelor’s degree in computer science

Strumenti

Transportation Management Systems (TMS)

Salesforce

EDI platforms

JSON

REST APIs

Descrizione del lavoro

Overview

FLS Transportation is seeking a skilled Systems Analyst with Transportation industry experience to assist in defining, developing, testing, and implementing transportation-related systems and integrations that streamline and simplify sales, operational, and back-office processes and procedures. This position will work closely with strategic areas of the business, focusing on improved utilization of implemented solutions and new opportunities for driving efficient operations.

Responsibilities

• Analyze and investigate business problems, document solution requirements, and provide procedural and technology-based solutions
• Use a combination of standard functionality and custom development to solve business problems and simplify the design of our systems, in a way that is scalable and extensible
• Assist in the installation, configuration, administration, and maintenance of solutions, improvements, updates, and other integrated solutions
• Coordinate project resources, schedules, issue tracking, and vendor relationships as needed
• Provide user and system support, acting as an escalation point for the TMS, TMS-Connected Systems and other systems, as necessary
• Communicate proactively with end users and business partners to ensure problems are clarified, effectively addressed and resolved with the appropriate priority
• Develop comprehensive system/administrative standards, guidelines, and technical configurations and runbooks and operating procedures for admins and support teams
• Assist in the definition and implementation of Policies, Standards, Procedures, and Monitoring processes to allow for consistent and secure technology operations
• Provide technical expertise and ownership in the diagnosis and resolution of issues and/or escalation with third-party provided services
• Assist in implementing, auditing, and tracking system security measures needed to safeguard against unauthorized damage, modification, or disclosure of information

Qualifications / Experience

• Bachelor’s degree in computer science or equivalent certification or experience
• 5+ years relevant experience as a Systems analyst
• 3+ years of hands-on experience with Transportation Management Systems (TMS)
• Strong operational knowledge of transportation “order to cash” processes
• Experience supporting and modifying Salesforce applications (Revenova is a plus)
• Keen attention to detail and advanced problem-solving abilities from a procedural, operational, and technical perspective
• Strong project management and time management skills
• Robust troubleshooting skills with the ability to think critically and solve problems
• Strong oral and written communication skills, with the ability to communicate complex technical issues to non-technical users and business owners
• Familiarity with industry-standard EDI platforms/partners (such as Cleo, Kleinschmidt) is a plus
• Experience in exposing and consuming web services, JSON, and REST APIs is a plus
• Experience with Remote Teams

Contacts / Additional Information

Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact [e-mail].