IT Support Technician

GECI Int.; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Une entreprise de technologie et de digital recherche un technicien de support IT onsite à Milan. Ce poste nécessite 5-10 ans d'expérience en support IT, maîtrise de Windows 11 et Microsoft 365, ainsi que des compétences en communication. Le travail se déroule dans un environnement multiculturel avec des opportunités de croissance de carrière.

Servizi

Environnement multiculturel

Outils IT modernes

Opportunités de carrière

Competenze

• 5-10 ans d'expérience en support IT onsite ou support sur le terrain dans un environnement international.
• Maîtrise des systèmes d'exploitation Windows 11 et macOS.
• Compétences en installation et configuration d'équipements utilisateurs.

Mansioni

• Fournir un support de niveau 2 pour le siège et les bureaux régionaux.
• Gérer les incidents, demandes de service et opérations IMAC.
• Préparer, déployer et configurer des dispositifs utilisateurs.

Conoscenze

Windows 11

Microsoft 365

macOS

Connaissance basique de la connectivité réseau

Excellente communication

Orienté client

Strumenti

ServiceNow

GLPI

Microsoft 365

Descrizione del lavoro

GECI International est un spécialiste de la Technologie et du Digital. Depuis son origine en 1980, le Groupe innove pour concevoir et développer des solutions, produits et services intelligents pour les secteurs de la Recherche, de l’Industrie et des Services.

Joining EOLEN means becoming part of an engineering and IT consulting firm , a subsidiary of the GECI International Group , with a presence in France and abroad.

We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense .

Our mission : to support our clients in high value-added projects in Cloud, Data, Cybersecurity, Software Development, and IT Infrastructure , within demanding technical environments.

We believe in the potential of our talents and invest in their growth, helping them build ambitious and evolving careers .

Locations : Geneva (Switzerland) – Milan (Italy)

Contract : Full-time – Permanent position (CDI)

Working hours : Monday to Friday, between 8 : 00 a.m. and 7 : 00 p.m. (shift schedule)

Languages : Fluent French, professional English (B2+), Italian appreciated

Mission

As an Onsite IT Support Technician , you will provide Level 2 technical support for headquarters and regional offices, acting as the local relay after the Service Desk (Level 1).

You will handle incidents, service requests, and IMAC operations (Install, Move, Add, Change) on users’ workstations and peripherals.

Your goal is to ensure the availability and reliability of IT equipment and contribute to the knowledge base for Level 1 teams.

Key Responsibilities

Incident Resolution & Request Management

• Provide onsite support for unresolved incidents escalated from the Service Desk.
• Handle scheduled service requests such as workstation installations, software setup, and access configurations.
• Support local infrastructure operations (cabling, device connections, basic network assistance).
• Update tickets and documentation in the ITSM system.

Workstation Deployment & Maintenance

• Prepare, deploy, and configure user devices (Windows / macOS) according to corporate standards.
• Set up user profiles and install required applications.
• Apply security patches and updates.
• Transfer user data and ensure proper backup.
• Update the IT asset management tool with hardware movements and status.
• Recover, reformat, and redeploy old equipment when necessary.

Lifecycle & Asset Management

• Participate in hardware refresh campaigns.
• Maintain accurate inventory and asset documentation.
• Contribute to continuous improvement initiatives and internal knowledge sharing.

Technical Environment & Tools

ITSM : Ticketing tool (ServiceNow, GLPI, or equivalent)

Operating Systems : Windows 11, macOS

Collaboration Tools : Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.)

Asset Management : IT Asset and Configuration Management tool

Network : Enterprise LAN / Wi-Fi, RJ45 (basic level), user VLANs

Candidate Profile

Experience : 5-10 years in onsite IT support or field support within an international environment.

Skills

Strong expertise in Windows 11 , Microsoft 365 , and standard office applications.

Good understanding of macOS .

Basic knowledge of network connectivity (LAN / Wi-Fi).

Soft skills : Excellent communication, customer focus, pedagogy, and documentation accuracy.

Languages : Fluent French and professional English (B2+ required); Italian is a plus.

What EOLEN Offer

A stimulating and multicultural environment across France, Switzerland, and Italy.

A service-oriented culture focused on quality and customer satisfaction.

Modern IT tools and processes.

Career growth opportunities within IT operations or coordination roles.