IT Support Specialist

beBeeTechnical; Venezia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading tech company in Italy is looking for an IT Support Engineer to provide technical assistance and troubleshoot issues for end-users. The role requires a minimum of 2 years of experience in Desktop Support, proficiency in various operating systems, and strong troubleshooting skills. The position offers the opportunity to work with cutting-edge technologies and contribute to innovative IT solutions.

Servizi

Opportunity to work with cutting-edge technologies

Competenze

• 2+ years of experience in Desktop Support or similar roles.
• Strong knowledge of Windows OS, Mac OS, and Linux environments.
• Expertise in hardware diagnostics, repair, and replacements.

Mansioni

• Provide timely and effective technical support to end-users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Collaborate with IT team on identified issues.

Conoscenze

Technical support expertise

Troubleshooting skills

Knowledge of Windows OS

Knowledge of Mac OS

Knowledge of Linux

Proficiency in remote desktop tools

Networking protocols knowledge

MS Office Suite proficiency

Hardware diagnostics

System imaging knowledge

Fluency in English

Formazione

CompTIA A+ certification

Microsoft Certified Desktop Support Technician (MCDST)

Strumenti

SCCM

MDT

Descrizione del lavoro

Overview

We are seeking an expert IT Support Engineer to join our team. This role involves providing technical assistance, troubleshooting, and support to end-users.

Responsibilities

• Provide timely and effective technical support to end-users via phone, email, or remote desktop sessions.
• Troubleshoot and resolve hardware, software, and network-related issues in a proactive and efficient manner.
• Deploy operating systems, updates, and software packages to ensure seamless system performance.
• Collaborate with the IT team to identify and escalate issues as needed.

Requirements

• 2+ years of experience in Desktop Support or similar roles.
• Strong knowledge of Windows OS, Mac OS, and Linux environments.
• Proficiency in remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP / IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiarity with ITIL processes for incident, problem, and change management.
• Fluency in English.
• CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

Preferred Qualifications

• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

What We Offer

• The opportunity to work with cutting-edge technologies and shape the future of IT solutions.