IT Support Specialist

BCIC Swiss; Bolzano; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A technology support company is seeking an IT Support Specialist for on-site work in Bolzano, Italy. This role involves providing customer support, troubleshooting issues with Windows OS, and coordinating with third-party vendors. Candidates must have a valid work permit in Italy and be fluent in English. The position offers flexibility with working hours and a range of responsibilities from problem resolution to hardware support.

Competenze

• Valid work permit in Italy required.
• Fluent in English is mandatory.

Mansioni

• Provide first- or second-level contact and problem resolution.
• Work with third-party vendors for AV issues.
• Communicate timely about issue status and resolution.
• Update tickets for all reported incidents.
• Support and troubleshoot Windows OS and Microsoft Office.
• Handle basic Mac OS support.
• Install and troubleshoot printers and hardware.
• Perform repairs on desktops and laptops.
• Use diagnostic tools for connectivity issues.

Conoscenze

Customer service

Problem resolution

AV troubleshooting

Windows OS support

Microsoft Office

Cisco Jabber

Mac OS basic knowledge

Hardware troubleshooting

Network connectivity diagnostics

Descrizione del lavoro

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location

Bolzano & Casalmaggiore (CR), Italy

Type

Dispatch

Hours

(10-20) hours per week.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Italy.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Italy.
• English is mandatory.

If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.

Apply here - [e-mail]

Salary: Negotiable

Apply Now!