IT Service Desk Analyst

Barry-Wehmiller; Parma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global enterprise in Italy is seeking an IT Service Desk Analyst to provide exceptional support for internal customers. This role involves troubleshooting PC and software issues, responding to incident tickets, and ensuring the highest level of customer satisfaction. The ideal candidate has strong analytical skills, a background in IT, and experience in a team environment. Full-time position with potential for remote support and travel requirements.

Competenze

• Ability to prioritize in a fast-paced environment.
• Experience in a team-oriented environment.
• Knowledge of IT hardware and software troubleshooting.

Mansioni

• Provide world-class customer support.
• Respond to incident tickets promptly.
• Diagnose and resolve PC and software problems.
• Support server-based software issues.

Conoscenze

Analytical skills

Problem-solving skills

Communication skills

Customer relationship management

Organizational skills

Formazione

Associate degree in business administration or computer science

A+ certification

Descrizione del lavoro

Join to apply for the IT Service Desk Analyst role at Barry-Wehmiller

Position Description: The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may involve installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed customer expectations by providing solutions in person, remotely by telephone, e-mail, or other means to deliver consistent and superior service.

Principal Duties and Responsibilities:

• Provide world-class customer support.
• Respond to incident tickets promptly and effectively.
• Support and resolve support issues.
• Migrate and deploy PCs and images.
• Communicate effectively within a global support team.
• Document resolutions and communication in incident tickets.
• Diagnose and resolve PC and software problems.
• Analyze root causes and implement solutions.
• Deploy new equipment from unpacking to delivery.
• Collaborate with infrastructure team for efficient operations.
• Support server-based software issues.
• Ensure security settings, antivirus, and patches are up to date.
• Monitor PC performance and generate reports.
• Maintain hardware and software inventory.
• Coordinate with third-party support and vendors as needed.
• Stay updated on IT trends and advancements.
• Perform other duties as required.

Job Specifications:

• Strong analytical and problem-solving skills.
• Ability to prioritize in a fast-paced environment.
• Excellent communication skills.
• Customer relationship management skills.
• Knowledge of IT hardware and software troubleshooting.
• Research skills for software issues.
• Organizational skills with attention to detail.

Required Education and Experience:

• Associate degree in business administration, computer science, or related field preferred.
• A+ certification desired.
• Experience in a team-oriented environment.

Work Environment: Office setting.

Position Type: Full-time, with overtime and some evening / weekend hours.

Travel: Up to 30% as needed for remote support.

Physical Demands: Prolonged sitting, use of computer, occasional lifting up to 15 pounds.

We value diverse experiences and talents beyond technical skills. If your background doesn’t perfectly match, we encourage you to apply and let us know if you need support during the hiring process.

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