Host/ess

Rocco Forte Hotels - Italy; Sciacca; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel and resort company in Sciacca is looking for a Hostess/Host to greet and welcome guests, ensuring a personalized dining experience at their restaurant. Successful candidates will have professional experience in a similar role and strong communication skills. Knowledge of F&B management software like Quadranet and a valid HACCP certification are required. The position offers a seasonal contract with opportunities for learning and professional development, along with staff discounts on accommodations and services.

Servizi

Learning & development activities

Reduced hotel stay rate (35€ per night)

50% discount at bars and restaurants

20% discount on wellness treatments

Competenze

• Previous experience as a Hostess/Host is required.
• Must be willing to work as a team member.
• Effective communication skills are necessary.

Mansioni

• Greet and welcome guests to provide a personalized experience.
• Handle reservations and manage phone calls.
• Support the Maitre and assist guests as necessary.

Conoscenze

Collaboration

Personal Effectiveness & Communication

Business orientation

Attention to detail

Formazione

Valid HACCP certification

Professional experience in the same role

Intermediate English knowledge

Strumenti

F&B management software (Quadranet)

Descrizione del lavoro

HOSTESS/HOST

An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline. Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination. It’s a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it’s an unforgettable resort in Sicily where our team delivers an outstanding level of service.

Main Purpose:

The Hostess/Host is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalized welcome.

Reports to: Restaurant Manager

Main duties:

• Greet and welcome our Guests when they arrive at the restaurant, creating a personalized interaction as first step of their tailor made culinary experience, according to our standards and procedures;
• Answer phone calls and manage the restaurant mail correspondence to book reservations;
• Support the Maitre in assisting the Guests;
• Carry out final bill operations and cash management, when needed.

We offer:

• Seasonal contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Professional experience in the same role;
• English knowledge at Intermediate level;
• Valid HACCP certification;
• Knowledge of F&B management software (e.g. Quadranet);
• Passion for service and ambition to grow professionally;
• Flexibility;
• Attention to detail.

Workplace:

Verdura Resort, S.S 115, km 131, Sciacca (AG).

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).