Help Desk telemedicina regionale Toscana Categorie protette - Firenze

Axcent Company; Monza; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A system integration group in Italy is seeking a Help Desk support role to assist in managing telemedicine infrastructures. This position involves resolving user requests related to access, configuration, and faults while ensuring a smooth communication line between IT applications and healthcare stakeholders. Candidates should possess knowledge in digital health and be familiar with connected devices and telemedicine software. Full-time hours with partial remote working options are available.

Servizi

Partial smart working options

Dynamic workplace locations

Competenze

• Knowledge of digital health flows is essential.
• Familiarity with connected medical devices is an asset.
• Sensitivity to health-related privacy and needs is required.

Mansioni

• Support the regional telemedicine infrastructure as a Help Desk.
• Gather user requests and resolve common issues.
• Act as a liaison between IT applications and healthcare stakeholders.

Conoscenze

Basic proficiency in English

Knowledge of IT systems

Familiarity with telemedicine software

Use of ticketing tools

Basic cybersecurity

Proactive communication

Problem-solving abilities

Formazione

Diploma or degree in digital health or related field

Descrizione del lavoro

Overview

Axcent Company is a system integration group founded in 2008 with offices in Milan and Naples. We provide engineering and IT services, supporting large projects with expertise in digital health and telemedicine.

Responsibilities

The role supports the regional telemedicine infrastructure, acting as a first‑level Help Desk. Responsibilities include gathering user requests, resolving common issues (access, configuration, basic malfunctions), and escalating complex tickets to higher support levels. The incumbent serves as a liaison between regional IT applications and healthcare stakeholders.

Qualifications

• Diploma or degree with knowledge of digital health and telemedicine services.
• Understanding of digital health flows: online appointments, reports, consults.
• Familiarity with connected medical devices (blood pressure, portable ECG).
• Sensitivity to the health context: privacy, appropriate language, patient needs.
• Basic proficiency in English.
• Membership in protected categories (L.68/99).

Technical Skills

• Knowledge of IT systems.
• Familiarity with telemedicine software: video‑conferencing, appointment management, electronic clinical records.
• Use of ticketing tools for request tracking.
• Remote assistance: guiding users via phone or remote control software.
• Basic cybersecurity: data protection, GDPR, encryption.

Soft Skills

• Proactive and excellent communication.
• Problem‑solving and analytical abilities.
• Positive attitude, precision, punctuality, accuracy.

Benefits

Location: Florence (served by tram, partial smart working one day a week); Pisa (full smart working); Siena (full smart working).

Working hours: full time (Monday to Saturday, 08:00–20:00, shift coverage).

Availability: to be confirmed.

Additional Information

Axcent promotes a diverse and inclusive workplace. All applications are considered without regard to age, gender, sexual orientation, ethnicity or disability.