Guest Experience Expert

Marriott Hotels Resorts; Venezia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain located in Venice is currently seeking a Guest Experience Expert - Front Desk Agent. This position involves processing guest check-ins and check-outs, addressing guest inquiries, and coordinating with the housekeeping team. Ideal candidates are fluent in both English and Italian, have luxury hotel experience, and possess strong interpersonal skills. This full-time position offers various career development opportunities within the organization.

Servizi

Professional career progression

Learning and development opportunities

Discounts on hotel services

Charity events and wellbeing activities

Canteen service

Uniform - Laundry service

Competenze

• You must possess the legal right to work in Italy.
• Previous Front Office experience in luxury Hotels required.
• The ability to stand, sit or walk for extended periods.

Mansioni

• Process guest check-ins and assignments.
• Coordinate with Housekeeping for room readiness.
• Answer and process guest calls or concerns.
• Process check-outs and resolve disputed charges.
• Confirm reservations and cancellations.

Conoscenze

Fluent in English and Italian

Great storytelling skills

Flexibility problem-solving skills

Warm people-oriented demeanor

Positive outlook

Multi-tasking ability

Strumenti

Opera

Descrizione del lavoro

Description

The Gritti Palace a Luxury Collection Hotel belonging to Marriott International is currently recruiting for a Guest Experience Expert - Front Desk Agent.

The Guest Experience Expert will report to the Front Desk Manager and she / he will be part of a Front Desk department.

This is a great opportunity to work in a place of exceptional art and elegance where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale Carnival and the Venice Film Festival.

What we offer

• Professional career progression at international level in 9000 Marriott hotels
• Learning and development opportunities online on the job and in class
• Discounts on hotel rooms gift shop items food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service Associates Restaurant
• Uniform - Laundry service

The impact youll make

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

What youll do

• Process guest check-ins assigning rooms and activating room keys
• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns
• Answer respond to and process all guest calls messages questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check‑outs and resolving any disputed charges
• Process payments and room charges as well as cashing guests personal and travelers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures
• Follow Standard Operating Procedures and brand identity guidelines at all time

What were looking for

• You must possess the legal right to work in Italy a valid work permit for full time role (40 hours / week)
• Fluent in English and Italian
• Great storytelling skills
• Previous Front Office experience in luxury Hotels
• Knowledge of Opera
• A warm people‑oriented demeanor and a team‑first attitude
• Positive outlook and outgoing personality
• Flexibility problem‑solving skills and multi‑tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift

Explore our very big world

As a world‑class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

• Bilingual
• Linux Administration
• Documentation
• LNG
• Entry Level Finance

Employment Type: Full-Time

Experience: years

Vacancy: 1