Front Desk Manager

Four Seasons Hotels and Resorts; Venezia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Front Desk Manager responsible for ensuring exceptional guest experiences. The ideal candidate will have 2-3 years of experience in front office management, with proven leadership skills and a commitment to service excellence. Candidates should be fluent in English and Italian. A comprehensive benefits package and competitive salary are offered for this full-time position.

Servizi

Competitive Salary

Comprehensive benefits package

Employee Discount for stays

Complimentary Dry Cleaning

Complimentary Employee Meals

Competenze

• 2-3 years of Front Office Management experience within Luxury Hospitality.
• Ability to motivate diverse teams, fostering collaboration and improvement.
• Fluency in English and Italian required.

Mansioni

• Lead Front Desk operations ensuring flawless guest experiences.
• Resolve guest concerns with empathy and professionalism.
• Monitor and report on Front Office performance metrics.

Conoscenze

Leadership

Organizational skills

Customer service skills

Interpersonal skills

Attention to detail

Descrizione del lavoro

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice's landmarks from the rooftop Restaurant Terrazza Danieli.

About the role

Responsible for leading and overseeing all Front Desk operations to ensure an exceptional guest experience from arrival to departure. The Front Desk Manager drives service excellence through effective leadership, team development, and operational efficiency, embodying Four Seasons standards at every interaction.

What You Will Do

• Leads the daily Front Desk operations, ensuring flawless arrival and departure experiences for all guests.
• Partners with internal departments to deliver seamless service and resolve guest needs promptly.
• Drives and maintains Four Seasons service standards across all guest interactions.
• Handles and resolves guest concerns with empathy, discretion, and professionalism.
• Monitors room inventory, availability, and guest preferences to optimize occupancy and satisfaction.
• Collaborates with Housekeeping, Concierge, and Reservations to ensure smooth day-to-day operations.
• Manages and reports on Front Office performance, guest satisfaction, and key operational metrics.
• Coach and guide Front office team members, providing performance feedback and development support.

What You Bring

• Minimum of 2-3 years of Front Office Management experience within Luxury Hospitality
• Exceptional leadership, organizational, and interpersonal skills with the ability to motivate diverse teams, fostering a culture of respect, collaboration, and continuous improvement.
• A keen eye for detail, strong organizational skills, and the ability to deliver results under pressure.
• Exceptional interpersonal and customer service skills, with a natural ability to engage and connect with guests.
• Deep knowledge of guest and industry service standards, Front Office operations, and hotel software systems.
• Have fluency in English and Italian

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Location

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy