Field Services Engineer

European Institute of Policy Research and Human Rights SIA; Napoli; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading technology company in life sciences seeks an entry-level candidate to support customer training and troubleshoot issues for their automated liquid handling workstation. You will develop relationships with customers and support sales efforts through presentations. A Bachelor's degree in Genetics or Molecular Biology is required, along with problem-solving skills and willingness to travel mainly within the appointed region. Excellent English communication skills are a must.

Competenze

• Bachelor degree (or above) in Genetics, Molecular Biology or related subject required.
• Prior field experience supporting customers in a highly technical field preferred.
• Outstanding problem solving and interpersonal skills needed.

Mansioni

• Conduct experiment validation and customer training for automated liquid handling workstation.
• Troubleshoot issues related to instruments and perform failure analysis.
• Support sales efforts through technical presentations and customer management.

Conoscenze

Problem solving

Interpersonal skills

English communication

Training/presentation skills

Learning ability

Formazione

Bachelor degree in Genetics, Molecular Biology or related subject

Descrizione del lavoro

1. Conduct the experiment validation and customer training for Vazyme automated liquid handling workstation.

2. Installation and maintenance of Liquid handling workstation, Extractor and qPCR.

3. Troubleshoot issues related to instruments and the experiment of automated liquid handling workstation. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.

4. Develop and maintain positive relationships with customers.

5. Support sales efforts through technical presentations, customer management or organizing seminar.

6. Act as a key contributor of customer feedback to marketing and product development teams.

Qualifications

• Bachelor degree (or above) in Genetics, Molecular Biology or related subject. Sequencing academic/practical background or work experience, such as library preparation or sequencer operation is preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.
• Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
• Prior field experience supporting customers in a highly technical field preferred.
• Outstanding problem solving and interpersonal skills. Demonstrated English written and verbal communication and training/presentation skills.
• Excellent learning ability, experience working in an international company and biomedical instrumentation or technology preferred.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Medical and Diagnostic Laboratories

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