Field Services Engineer

Sealed Air Corporation; Emilia-Romagna; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global packaging systems provider is seeking a Service Engineer in Italy to maintain and upgrade packaging equipment. You will resolve technical issues, assist customers, and work closely with internal teams to ensure optimal performance. The ideal candidate has a degree in Electromechanical Engineering, field service experience, and proficiency in electric systems. This role offers opportunities for personal and professional growth while contributing to customer satisfaction and operational excellence.

Competenze

• Degree in Electromechanical Engineering required.
• High and low voltage certification is mandatory.
• Strong ability to read electrical and pneumatic diagrams is essential.
• Knowledge of PLC systems is required.

Mansioni

• Maintain, install, and upgrade packaging equipment.
• Assist customers with technical issues and breakdowns.
• Collaborate with internal teams for seamless operations.
• Lead or contribute to service projects and analyze performance data.

Conoscenze

Electrical and pneumatic diagrams reading

Troubleshooting

Customer service

Kinematics knowledge

Formazione

Degree in Electromechanical Engineering

Strumenti

Microsoft Office

PLC systems (Siemens and Allen Bradley)

Descrizione del lavoro

What does a Service Engineer do?

As a Service Engineer, you are the technical backbone of our customer support operations. You maintain, install, and upgrade our fleet of packaging equipment, ensuring optimal performance and reliability. You assist customers during the post-sales phase, resolving technical issues and breakdowns, and actively promote our equipment, Smart Services, and Spare Parts to support our financial goals.

You collaborate closely with internal teams—such as Systems & Integration and Application Engineers—to share field insights and ensure seamless communication across projects. You also lead or contribute to specific service projects, analyze equipment performance data, and ensure all activities comply with safety and operational standards.

Why do we need you?

• You’ll provide expert maintenance, installation, and upgrades for our fleet and partner equipment, ensuring customers experience minimal downtime and maximum efficiency.
• You’ll evaluate customer expectations and plan service activities that meet their goals. Your ability to troubleshoot and recommend solutions will make you a trusted partner.
• You’ll identify opportunities to promote our Smart Services and spare parts, helping us meet financial targets while delivering added value to customers.
• You’ll provide hands‑on training in basic equipment maintenance, helping customers become more self‑sufficient and confident in using our solutions.
• You’ll follow company, regional, and customer standards and safety rules, maintaining a safe and professional working environment.
• You’ll communicate openly with internal teams and share technical insights from the field, contributing to continuous improvement and innovation.
• You’ll manage or contribute to service‑related projects, analyzing performance data and ensuring timely execution of maintenance and corrective actions.
• You’ll record all service activities in our CRM platform, ensuring accurate tracking and reporting.

Qualifications

• Degree in Electromechanical Engineering
• High and low voltage certification
• Strong ability to read electrical and pneumatic diagrams
• Knowledge of PLC systems (Siemens and Allen Bradley)
• Proven experience in field technical service
• Proficiency in Microsoft Office
• Understanding of kinematics, mechanical / electrical drives, and industrial equipment manufacturing
• Knowledge of vacuum processes and material thermal / physical properties is a plus