FIELD SERVICE TECHNICIAN

JR Italy; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Field Service Technician to provide exceptional repair and maintenance services. In this role, you will troubleshoot and resolve issues with electro-mechanical equipment, ensuring customer satisfaction through effective communication and support. You will collaborate with various teams to address escalated problems and contribute to the company's service sales targets. This position offers a chance to make a significant impact in a dynamic environment focused on sustainability and innovation. If you have a passion for engineering and customer service, this opportunity is perfect for you.

Competenze

• Engineering degree or equivalent background required.
• Proven hands-on experience with electro-mechanical equipment.

Mansioni

• Provide professional repairs and maintenance for customers.
• Build customer relationships through effective communication.

Conoscenze

Interpersonal Skills

Problem Solving

Maintenance Experience

Electro-Mechanical Knowledge

Operative Planning

Formazione

Engineering Degree

Strumenti

PLC Knowledge

Descrizione del lavoro

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Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations for a wide variety of customers and applications worldwide.

Summary:

• Provide professional repairs for Cavotec customers by performing field service troubleshooting, installation, repairs and maintenance.

The Role:

• Determine causes of operating errors and provide maintenance troubleshooting and problem solving in a timely and efficient manner, empowering customer satisfaction.
• Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
• Coordinate with engineering, project management, spare parts and management groups to resolve escalated problems.
• Provide written service & expense reports to the Service Manager on all activities carried out on site and complete all required documentation in a timely manner.
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and report any breaches or concerns on health and safety matters to the Service Manager.
• Assist the parts department with recommended spare parts to existing and new customers
• Contribute hitting company's service sales targets

Requirements:

• Engineering degree or equivalent background required
• Proven maintenance hands-on experience on electro-mechanical equipment
• Drawing understanding
• Hands-on mechanical and/or electrical and/or PLC knowledge
• Operative planning
• Strong interpersonal skills

Candidates not in line with the requirements will not be considered.

Please attach your updated CV in English to your application.