Field Service Engineer - Medical In Tuscany

Stryker; Lazio; Ibrido; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global medical technologies leader in Italy is seeking a Field Service Engineer to repair and maintain Stryker products in the Medical division. This role includes responsibilities such as equipment repair, technical support, and compliance with safety standards. Candidates should have a relevant degree, 1-3 years of experience in medical device repair, and fluency in both Italian and English. The position requires significant travel within Tuscany, Lazio, and Umbria, and offers competitive salary and benefits including a company van.

Servizi

Company van

Phone and laptop

Flexible working hours

Career development opportunities

Competenze

• Minimum 1-3 years of experience in medical device repair or healthcare.
• Fluent in Italian & English, both spoken and written.
• Adequate computer skills, particularly with Microsoft Office.

Mansioni

• Repair and maintain Stryker medical products.
• Perform annual inspections and calibrations.
• Provide technical training to internal and external personnel.
• Ensure efficient documentation of service activities.

Conoscenze

Mechanical skills

Service orientation

Relationship building

Stress tolerance

Formazione

Bachelor's degree in relevant engineering fields

Strumenti

Microsoft Office

Oracle

SAP

SalesForce

Descrizione del lavoro

Overview

Field Service Engineer - Medical in Tuscany Stryker • Giuliano di Roma, ITALY

As Field Service Engineer you will be responsible for the repair and preventative maintenance of Stryker products in the Medical division, ensuring compliance with the quality system and manufacturer specifications. You will provide technical support and documentation to internal and external customers.

Geographical area: Tuscany, Lazio and Umbria

Responsibilities

• Repair and inspect Stryker electronic / mechanical products (hospital beds and stretchers, ambulance stretchers, defibrillators).
• Perform annual inspection and calibration according to the MDR, at the customer's site.
• Use software and technology tools to properly document and archive technical reports of performed activities and access technical information.
• Assist the Quality Department / customer with any product recalls, field safety alerts, and field action notices.
• Fulfill service contracts with scheduled maintenance.
• Provide technical training to internal and external personnel.
• Perform installation of Stryker systems at the customer's site.
• Perform software and hardware updates.

Reporting

• Efficient and comprehensive documentation of service activities for internal and external use.
• Ensure the traceability of all Stryker products in the field through reporting tools.

Sales / Office Support

• Ensure billing for services provided and contribute to achieving sales goals.
• Provide technical support to internal (sales team) and external customers.
• Report opportunities and issues during team meetings.
• Ensure excellent follow-up on all customer issues.
• Schedule customer visits in collaboration with the sales team or customer service.

Education

• Bachelor's degree in electronic / mechanical / biomedical engineering, equivalent study in medical device technology, or at least one of the following: Electrical / Electronics / Telecommunications / Mechanical / Software/Technological subjects.
• Fluent Italian & English - Spoken and written fluency (technical and medical).
• Adequate computer skills (Microsoft Office, Outlook). Knowledge of Oracle, SAP, or SalesForce is a plus.

Experience & Skills

• Minimum 1-3 years of experience in medical device repair or in the hospital and healthcare industry, combined with good mechanical skills.
• IT experience at an administrative and technical level.
• Ability to build relationships with internal and external customers to foster brand loyalty.
• Service orientation, persistence, and a positive mindset.
• Stress tolerance and confidence in your work.
• Self-discipline and work organization.

Working Conditions

Work will take place in a variety of settings, including the shop floor, hospitals, and various customer sites. Field Service Engineers will interact with key customers and stakeholders, including hospital staff, clinical engineering staff and managers, maintenance personnel, procurement, and purchasing personnel. Travel will be regular within the defined region, and travel expenses will be covered according to Stryker's standard travel policy. Attend regular meetings and team meetings. This is a field-based position, with 80% travel. The remainder of the time will be home-based / working remotely.

What We Offer

• Great personal and internal career development with vertical and lateral movement.
• Team spirit & engagement. Diverse perspectives welcomed.
• Competitive salary plus benefits such as: Company van, phone & laptop and full technical equipment.
• Recognition of performance. Outstanding individual and cross-functional team performance is rewarded.
• Flexible working hours to promote work-life balance.

Please apply with your CV in English.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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