Field Service Engineer- apprentice

GE HEALTHCARE; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading healthcare technology firm based in Italy is seeking a Junior Field Service Engineer. The role involves performing maintenance and repairs on medical equipment, ensuring customer satisfaction, and requires a degree in engineering. The ideal candidate will have strong analytical and communication skills, and must be fluent in both Italian and English. This position offers opportunities for professional development and teamwork in a dynamic environment.

Competenze

• Degree or diploma in relevant engineering field.
• Excellent analytical and communication skills.
• Fluent in Italian and English.

Mansioni

• Perform preventive maintenance on equipment.
• Ensure timely communication with customers.
• Maintain service logs and internal records.

Conoscenze

Analytical skills

Communication skills

Problem-solving

Technical proficiency

Customer service

Formazione

Degree in Biomedical Engineering or Electronic Engineering

High-specialization technical Diploma (ITS ITIS)

Strumenti

MobileIron

Field Service tools

Medical Imaging software

Descrizione del lavoro

Overview

The Junior Field Service Engineer will be trained to become an expert Field Services Engineer responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through service excellence.

The resource will be based in Veneto or willing to relocate.

Responsibilities

• Perform preventive maintenance on the installed base and total system-level troubleshooting at basic or more advanced level depending on the certified training and on the job training completed.


• Ensure service maintenance and repair needs on designated equipment are addressed.


• Daily interface with doctors and technicians on equipment status issues. Act to ensure satisfaction to primary customers. Maintain communications with customers to ensure resolution and proper follow-up leading to customer satisfaction.


• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.


• Maintain tools and test equipment properly and ensure they are calibrated.


• Work as a member of the local team to provide efficient service delivery.


• Ensure timely completion of jobs assigned including administration tasks.

Required Qualifications

• Degree in Biomedical Engineering, Electronic Engineering or similar field or high-specialization technical Diploma (ITS ITIS) with basic field experience and customer interaction.


• Excellent analytical and communication skills with the ability to communicate complex technical issues clearly.


• Passionate problem solver with the ability to perform under pressure.


• Ability to interface with both internal team members and external customers as part of a solution-based service process.


• Based in Veneto area or Verona or willing to relocate.


• Fluent in Italian and English.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Details

Employment Type: Full-Time

Experience: years

Vacancy: 1