eCommerce Specialist

ABB; Bergamo; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global technology company in Italy is hiring an eCommerce Specialist to enhance customer experience across digital tools. This hybrid role involves coordinating with business stakeholders to improve platform functionalities and user feedback integration. Candidates should have a degree in Business or related fields and 5+ years of experience in digital project coordination. The position promotes agile methodologies and data-driven decision-making within a dynamic environment.

Servizi

Hands-on experience and mentorship

Opportunities for professional growth

Competenze

• 5+ years of experience in digital project coordination or product management in global organizations.
• Experience with digital platforms in large, cross-functional environments.
• Strong organizational and communication skills to translate business needs into actionable inputs.

Mansioni

• Coordinate business needs and digital capabilities to enhance customer experience.
• Drive adoption of tools and manage change through stakeholder engagement.
• Define and monitor KPIs for platform effectiveness.

Conoscenze

Digital project coordination

Product management

Communication skills

Agile frameworks

Customer-oriented mindset

Formazione

Bachelor’s or Master’s degree in Business Administration, Digital Marketing, Information Systems, or a related field

Strumenti

Digital platforms

APIs

Descrizione del lavoro

Job Overview

Join ABB as an eCommerce Specialist to coordinate business needs, digital capabilities, and delivery execution, enabling a seamless customer experience across digital tools. The role is hybrid and contributes to the Electrification Smart Power globally.

Responsibilities

• Coordinate initiatives with business stakeholders, LSOs, and internal teams to improve customer and partner experience across digital tools.
• Identify and shape platform and feature improvements by combining business needs, user feedback, and analytics into clear inputs for delivery teams.
• Act as the business interface for delivery teams, coordinating with IS and partners to support enhancements, integrations, and releases aligned with agreed priorities and roadmaps.
• Drive adoption of tools and processes through structured change management, stakeholder engagement, training, and enablement efforts.
• Define and monitor performance KPIs to evaluate platform effectiveness and support data‑driven decision making.
• Use agile frameworks to support prioritization and delivery planning in collaboration with product, IS, and cross‑functional teams.
• Contribute to project budgets and timelines to ensure high‑impact delivery within agreed scope, schedule, and cost.
• Share best practices and lessons learned to strengthen eCommerce capability and promote continuous improvement across the organization.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Digital Marketing, Information Systems, or a related field.
• 5+ years of experience in digital project coordination, product management, or similar roles within global organizations.
• Experience working on digital platforms within large, global, and cross‑functional environments.
• Working knowledge of digital platforms, including APIs and system integrations.
• Ability to operate within agile delivery frameworks, supporting prioritization, planning, and iterative delivery.
• Strong organizational and communication skills, translating business needs, user feedback, and data into clear, actionable inputs while maintaining a customer‑ and partner‑oriented mindset.
• Ability to work autonomously in a fast‑evolving digital environment, navigating ambiguity while maintaining focus on outcomes.

Benefits

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter—it moves things forward.