Digital Service Manager - Microsoft 365 & Collaboration Tools Automotive Business

Gruppo SKF; Airasca; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global supplier of engineering solutions is seeking a Digital Service Manager to oversee the implementation and management of Microsoft 365 and collaboration tools. The ideal candidate will have extensive experience in digital workplaces, possess relevant qualifications, and exhibit strong communication skills. This role offers the opportunity to coordinate service delivery while ensuring security compliance and user satisfaction across the organization.

Competenze

• Several years of experience in digital workplaces with Microsoft 365.
• Experience ensuring tools meet security standards like ISO27001.
• Strong communication skills and experience working in teams.

Mansioni

• Initiate and manage deployment of Microsoft 365 services.
• Ensure standardization and effective utilization of collaboration tools.
• Track and analyze performance to drive continual improvement.

Conoscenze

Proficient in Microsoft 365

User training and support

Security compliance

Stakeholder engagement

Budget management

Interpersonal communication

Formazione

Relevant academic background in Information Technology or related field

Relevant Microsoft 365 certifications

Descrizione del lavoro

Overview

Digital Service Manager – Microsoft 365 & Collaboration Tools (Automotive Business)

Requisition ID: 23143 | Job Category: Information Technology | Contract type: Permanent

Location: This position can be located at any SKF site globally. Preferred locations are India and within EMEA, where the position will be offered with a local contract.

What you will do

As the Digital Service Manager for Microsoft 365 and Collaboration Tools, you will manage the implementation, delivery, and optimization of Microsoft 365 and a variety of collaboration tools. You will coordinate with outsourced service providers to ensure high-quality service delivery aligned with business goals, and drive secure and compliant value delivery across the organization.

Responsibilities

• Implementation and Management: Initiate and manage deployment and ongoing management of Microsoft 365 services, including SharePoint, Teams (incl. telephony), OneDrive, Outlook, Project, Copilot, Power Apps, and other non-Microsoft productivity tools such as Miro.


• User Training and Support: Secure training and adequate support for users, ensuring standardization and effective utilization of Microsoft 365 and collaboration tools.


• Security and Compliance: Ensure collaboration tools meet security standards and compliance requirements, safeguarding data according to policies and guidelines.


• Performance and Stakeholder Engagement: Track and analyze performance of Microsoft 365 and collaboration tools, drive continual improvement and user satisfaction. Collaborate with internal and external stakeholders to understand needs and ensure high-quality service.


• Outsourced Service Management: Manage relationships with outsourced service providers, ensuring alignment with business objectives and high-quality service delivery.


• Budget Management: Oversee the budget for the Microsoft 365 platform and affiliated tools, ensuring cost-effective resource allocation.

What we expect from you

• Relevant academic background in Information Technology, Computer Science, Business Administration, or a related field; relevant Microsoft 365 certifications.


• Several years of experience in digital workplaces demonstrating proficient use of Microsoft 365 and/or collaboration tools in a global environment.


• Experience ensuring collaboration tools meet security standards and regulatory requirements (e.g., ISO27001, GDPR/PIPL, SOC2, NIST).


• Proficiency in managing relationships with outsourced service providers to ensure high-quality service delivery and alignment with objectives.


• Ability to respond effectively to technological developments and innovative practices.


• Strong communication and interpersonal skills, with active involvement in teams.


• Proficient in English (spoken and written).

About SKF

SKF is committed to creating a diverse environment. We focus on experience, skills and potential. We are a global supplier of bearings and supporting solutions for rotating equipment with a presence in around 130 countries.

Application details

Please submit your application and CV in English by 8 October 2025. We cannot accept applications via email. For questions regarding the recruitment process, contact Martin Andersson, Recruitment Expert, at [e-mail].

Additional information

This position can be located at any SKF site globally. Preferred locations are India and within EMEA, where the position will be offered with a local contract. You will report to Gerard Schram, Services and Service Management Lead, located in Houten, the Netherlands.