Deskside Technician I

Stefanini EMEA; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider based in Milan is looking for a proactive individual to provide excellent customer service and hands-on IT support. The ideal candidate will have 2-3 years of experience in a technical ICT environment, strong communication skills, and proficiency in English. Responsibilities include troubleshooting hardware issues, managing installations, and ensuring effective support for end users. This role is an exciting opportunity to be part of a dynamic team within the tech industry.

Competenze

• 2-3 years of experience in a technical ICT environment.
• General End User technology knowledge.
• Excellent English proficiency.

Mansioni

• Provide face to face IT support to users.
• Install and troubleshoot hardware.
• Manage small projects for hardware or software installations.

Conoscenze

Customer service skills

Technical support

Communication skills

Problem solving

Attention to detail

Strumenti

MS Windows 10

MS Office 365

MS SCCM

ITSM Tool Set

Descrizione del lavoro

Job Description

Working in a fast‑paced, constantly evolving environment you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services. In addition we are looking for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users
• Hardware installation, movement and de‑installation
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
• System and application changes testing scripts preparation in MS Windows 10 and MS Office 365 environment
• Small project management related with new hardware or software installation
• Software patches and updates installation using MS SCCM

Qualifications

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing‑based organization
• General End User technology knowledge
• End User Workspace platforms (discovery asset management client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• A strong enthusiasm for artificial intelligence is very nice to have with a desire to explore and utilize our internal SAI Library tool
• Soft skills: Planning and organizing; Attention to detail; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
• Excellent English and local language written and spoken

What’s next: It’s best to apply today because job postings can be taken down and we wouldn’t want you to miss this. If you need further information just send us a message and we will be happy to assist!

Diversity & Inclusion: Here at the Stefanini Group we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!

Safety Notice: There are currently scams targeting job seekers by falsely using our company’s name. Legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them. If you suspect you’ve been targeted please contact us immediately at [contact information] for verification. Your safety and security are our top priorities.

Required Experience: IC

Key Skills: Beauty And Fashion, EMC, Jewellery, Arabic English Translation, Business Analytics

Employment Type: Contract

Vacancy: 1