Data Center Technician

Amazon; Lazio; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading cloud services provider in Italy seeks a dedicated Data Center Technician to oversee server rack installations, manage hardware issues, and ensure optimal operations within a dynamic environment. Ideal candidates will be skilled in troubleshooting, flexible with work hours, and have a high school diploma. This position supports 24/7 operations, requires lifting, and offers a stipend for relocation. Join our team to maintain vital infrastructure and provide exceptional service.

Servizi

Lump sum stipend for relocation

Flexible work schedule

Opportunity for growth within the company

Competenze

• 1+ years of experience in computer/server hardware troubleshooting.
• Willingness to work at different data center locations as needed.
• Must have a reliable personal vehicle and valid driver's license.

Mansioni

• Perform server rack installations and troubleshoot network issues.
• Serve as a primary contact for stakeholders and respond to operational incidents.
• Participate in on-call duties and scheduled maintenance.

Conoscenze

Computer/server hardware troubleshooting

Network troubleshooting

Flexible work schedule

Formazione

High school or equivalent diploma

Associate’s degree or technical certification

Descrizione del lavoro

Job Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You will maintain the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

Physical Requirements

• Regularly lift and / or move up to 40 pounds; and participate in group lifts for 41+ pounds.
• Work in cramped and / or elevated locations, bending, lifting, stretching, and reaching.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely.
• Work in a noisy environment and on shifts longer than 8 hours to support 24 / 7 operations (covering both night and day shifts).

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

Candidate must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Day in the Life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Work shift work that includes days, nights, weekends, and holidays; travel within and outside of the regional work area is required. You must have a reliable personal vehicle and a valid driver’s license; company transportation will not be provided.

Basic Qualifications

• High school or equivalent diploma.
• Work a flexible work schedule including evenings, overnights, and weekends.
• 1+ years of computer / server hardware troubleshooting or related IT experience.

Preferred Qualifications

• Experience working in a Data Center environment.
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
• Understanding of network design, protocols and layer 1 / 2 troubleshooting.

Additional Information

Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.

Lump sum stipend will be provided to eligible candidates who relocate for this position.

EEO Statement

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon accommodations for more information.