Customer Success Manager - EMEA

Siemens; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading technology solutions provider is seeking a Customer Success Manager in Milan, Italy, to engage with Enterprise SaaS customers. You will play a crucial role in driving customer satisfaction and helping clients realize the value of our solutions. The ideal candidate has proven experience in Customer Success Management, excellent communication skills in English and Italian, and an understanding of technology's role in business value creation. This position requires travel to customer sites as needed.

Servizi

Competitive basic salary

Bonus scheme

Generous holiday allowance

Pension

Private healthcare

Competenze

• Proven experience managing strategic relationships at executive level within large enterprises.
• Excellent communication skills in English and Italian; knowledge of other European languages is a plus.
• Experience with Enterprise accounts in the industrial software sector is beneficial.

Mansioni

• Drive customer satisfaction and act as a trusted advisor.
• Ensure customers adopt products and achieve measurable business value.
• Identify upsell and cross-sell opportunities for existing accounts.

Conoscenze

Customer Success Management

Verbal and written English and Italian

Customer management skills

Technology understanding

Analytical skills

Executive-level communication

Self-starter attitude

Descrizione del lavoro

About us

Siemens Digital Industries Software - Transform the everyday.

Let’s make the difference together!

Meet the team - Video

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

Please visit https://www.siemens.com/plm.

About the Role

We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions.

This role is based in Italy and you must be happy to travel to customer sites when required both in country and occasional regional travel.

Key Areas of Responsibility

• Drive customer satisfaction - Deeply understand each customer’s objectives and act as a trusted advisor. Deliver above‑benchmark satisfaction at key adoption milestones and through annual health checks.
• Ensure verified value outcomes - Make sure customers adopt our products and realise measurable business value. Challenge customers to stay focused on outcomes and avoid unnecessary complexity. Define, drive, and demonstrate the value delivered, while identifying opportunities for continuous improvement.
• Accelerate time‑to‑value - Collaborate with sales before contract signature to shape a customer success plan. Drive product adoption and monitor usage across your portfolio.
• Secure expansion and renewal - Identify upsell and cross‑sell opportunities by understanding your customer’s business. Work closely with sales to ensure successful renewals.
• Champion profitable outcomes - Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.
• Lead cross‑functional collaboration - Act as a customer advocate across Siemens. Ensure feedback loops to improve products, services, and processes. Intervene to prevent or resolve escalations, and work collaboratively with regional and global customer success teams, account teams, and local organisations.

Qualifications

• Proven experience in Customer Success Management with a strong track record of managing strategic relationships at executive level within large enterprise organisations.
• Excellent verbal and written English and Italian; knowledge of any other European languages would be highly desirable.
• Proven customer management skills with international, large, Enterprise accounts, ideally within the industrial software sector (aerospace and defence, automotive, industrial manufacturing, digital manufacturing).
• An understanding of technology and an ability to explain how technology drives business value (previous SaaS experience preferred).
• Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives.
• Creative, resourceful, detail‑oriented, and highly organised.
• Exceptional executive‑level communication, presentation and interpersonal skills.
• Self‑starter who thrives under ambiguity in a fast‑paced, deadline‑oriented environment.
• Passion for driving business value to customers through software development and new technology.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Benefits

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making real what matters

If you want to make a difference – make it with us!