Customer Success Manager AI-Image Analysis

Leica Microsystems; Genova; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading microscopy company in Italy is seeking a Customer Success Manager to engage customers, drive adoption of image analysis software, and manage renewals. The ideal candidate will have a degree in a scientific field, experience in customer-facing roles, and hands-on knowledge of microscopy systems. This role offers competitive benefits and the possibility of remote work.

Servizi

Comprehensive benefits programs

Flexible, remote working arrangements

Competenze

• Proven successful experience in a customer-facing role in a SaaS or software sales environment.
• Hands-on experience with advanced microscopy systems.
• Ability to drive customer adoption and manage relationships.

Mansioni

• Engage customers to drive adoption of Leica's image analysis software.
• Act as a first point of contact for customer inquiries.
• Manage renewals and contribute to sales targets.

Conoscenze

Experience in Customer Success Management

Microscopy and image analysis software

Fluent in English and another European language

Formazione

BA/BS or MS degree in biology, chemistry, or a related field

Strumenti

Advanced microscopy systems (e.g., confocal, multi-photon)

Descrizione del lavoro

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives and we’re united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Leica has been shaping the future for over 175 years with groundbreaking optical and digital solutions. We lead the market in microscopy, imaging and analysis, empowering our customers to build a better, healthier world.

Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment—and we’re looking for top field sales talent to join us. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s world-class brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can immediately leverage that knowledge to make an impact—and position yourself at the forefront of where Leica is heading. As part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. This is more than a new role—it’s your chance to shape the future.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Responsibilities

• Customer Success Manager engages our customers to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus: onboarding new customers, delivering a positive customer and user experience, turning them into advocates, and managing renewals.
• Act as a first point of contact for customers with questions about Leica Microsystems’ AI image analysis software and drive positive customer experience.
• Collaborate with Market Development, Application, Product Expert and Marketing teams to foster a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

Essential Requirements

• BA/BS or MS degree in biology, chemistry, or a related scientific field.
• Proven successful experience in a customer-facing role such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g., confocal, multi-photon, spinning disk and/or light sheet).
• Fluent in English and in another European language.

Travel, Vehicle & Environment Requirements

• Ability to travel – approximately 10% travel, overnight, within territory or locations.
• Must have a valid driver’s license with an acceptable driving record.

Benefits and Work Arrangement

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs. Our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Leica supports flexible, remote working arrangements for eligible roles, and this position is eligible for remote work from your home. Additional information about this remote work arrangement will be provided by your interview team.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. For more information, visit www.danaher.com.